Relationship Manager Job Vacancy at KCB Bank in Tanzania, Zanzibar July 2026

Relationship Manager – KCB Bank Tanzania Job Overview Job Purpose The Relationship Manager is responsible for driving business growth by acquiring new profitable customers, expanding the retail banking customer base, and increasing wallet share among existing customers within theZanzibar market. The role focuses on building and maintaining strong customer relationships, cross-selling banking products, ensuring customer retention, and delivering excellent customer service while complying with the Bank’s policies and regulatory requirements. Key Responsibilities The successful candidate will: Drive growth in business volumes, customer base, and wallet share. Build and maintain strong customer relationships. Ensure continuous professional competence in relationship management. Adhere to established policies, procedures, and operational tools. Minimize risks related to:Know Your Customer (KYC)Anti-Money Laundering (AML)Portfolio management Know Your Customer (KYC) Anti-Money Laundering (AML) Portfolio management Effectively manage customer expectations. Maintain a high-quality customer portfolio. Daily Responsibilities The Relationship Manager will: Develop and manage banking relationships with:Treasury customersCorporate customersRetail customers Treasury customers Corporate customers Retail customers Conduct joint sales calls and cross-sell banking products and services. Customize banking solutions to meet individual customer needs. Grow the retail customer base by:Acquiring new customers.Increasing wallet share from existing customers. Acquiring new customers. Increasing wallet share from existing customers. Ensure customer retention by resolving complaints within agreed timelines. Monitor customer accounts to ensure there are no unauthorized excesses. Work closely with:Credit TeamBranch Manager Credit Team Branch Manager Prepare credit applications in accordance with KCB and Group credit policies. Recommend credit requests to relevant approval authorities after proper assessment. Liaise with colleagues across different business units to ensure excellent customer service. Provide regular feedback to the Branch Manager regarding:Customer service qualityAsset trendsLiability performance Customer service quality Asset trends Liability performance Deliver customer service consistent with the Bank’s mission and service standards. Ensure full compliance with:KYC requirementsAML regulationsInternal compliance procedures KYC requirements AML regulations Internal compliance procedures Report suspicious transactions in line with regulatory requirements. Minimum Qualifications Education Required Bachelor’s Degree in:AccountingMarketingBusiness ManagementOther related Business disciplines Accounting Marketing Business Management Other related Business disciplines Added Advantage Master’s Degree in Business Administration (MBA) or related field. Professional qualifications (e.g., CPA). Experience Minimum3 yearsof relevant banking or relationship management experience. Key Competencies The ideal candidate should demonstrate: Relationship Management Business Development Sales and Marketing Customer Service Excellence Credit Analysis Cross-selling Skills Portfolio Management Negotiation Skills Communication and Interpersonal Skills Analytical and Problem-solving Skills Risk Management Regulatory Compliance (KYC & AML) CLICK/TAP HERE TO APPLY: