Manager IT Branches Support Job Vacancy at CRDB , Dar es Salaam July 2026

Manager IT Branches Support – CRDB Bank :IT Branches SupportOrganization:CRDB BankDepartment:ICT DepartmentReporting Line:Senior Manager Branch Technology SupportLocation:Tanzania Head OfficeNumber of Openings:1Employment Type:Permanent / Full-TimeApplication Deadline:13 August 2026 About CRDB Bank CRDB Bank is one of Tanzania’s leading financial institutions, committed to delivering reliable digital banking services through strong ICT infrastructure, innovation, cybersecurity, and customer-focused technology solutions. Job Purpose TheManager IT Branches Supportis responsible for leading, coordinating, and managing ICT support services across all CRDB branches and zones. The role ensures: High availability of branch technology services. Reliable ICT infrastructure performance. Secure branch technology operations. Effective incident management. Quality service delivery to business units and customers. The position oversees: Zonal ICT Specialists. Branch ICT operations. ICT incidents and service delivery. Vendor performance. SLA compliance. ICT asset management. Branch technology projects. Continuous improvement initiatives. Key Responsibilities 1. Branch ICT Operations Leadership Lead ICT support operations across all CRDB branches and zones. Ensure uninterrupted availability of branch ICT infrastructure and services. Establish and monitor:Branch ICT service standards.Operational procedures.Continuous improvement programs. Branch ICT service standards. Operational procedures. Continuous improvement programs. Drive operational excellence within branch technology support functions. 2. Team Leadership and Performance Management Provide leadership, coaching, and guidance to Zonal ICT Specialists. Manage:Performance evaluation.Technical capability development.Succession planning. Performance evaluation. Technical capability development. Succession planning. Allocate ICT resources effectively across zones. Ensure adequate operational coverage and workload management. 3. Incident and Service Management Oversee resolution of critical branch ICT incidents and service outages. Ensure incidents are resolved within agreed service targets. Monitor service delivery performance. Analyze recurring incidents and implement permanent corrective actions. Manage:Incident Management.Problem Management.Change Management. Incident Management. Problem Management. Change Management. 4. Branch Technology Infrastructure Support Oversee support and maintenance of: Branch ICT infrastructure. End-user computing devices. Office machines. Network connectivity. ATMs. POS devices. Related technology services. Ensure branch technology environments comply with: Bank ICT policies. Regulatory requirements. Information security standards. 5. Branch Technology Projects and Upgrades Coordinate technology initiatives including: Branch openings. Branch relocations. Branch refurbishments. Infrastructure upgrades. Technology refresh programs. New technology rollouts. Support business units during implementation of branch technology improvements. 6. Vendor and SLA Management Manage branch technology service providers and vendors. Monitor supplier performance against contractual SLAs. Ensure timely resolution of vendor-related issues. Follow up corrective actions for service delivery gaps. 7. ICT Asset Management Ensure effective management of branch ICT assets including: Asset planning. Deployment. Maintenance. Replacement. Retirement. Inventory accuracy. Maintain proper records of ICT equipment across all branches. 8. ICT Security, Risk and Business Continuity Ensure implementation of ICT security controls. Support remediation of audit findings. Participate in ICT risk assessments. Support business continuity and disaster recovery initiatives affecting branch operations. Ensure branch technology environments remain secure and compliant. 9. Stakeholder Management and Service Improvement Build strong relationships with: Branch Managers. Zonal Managers. Operations teams. ICT stakeholders. Drive: Effective communication. Service improvement. Customer-focused technology support. Required Qualifications Education Bachelor’s Degree in: Computer Science. Information Technology. Computer Engineering. Information Systems. Telecommunications. Related ICT fields. Professional Experience Minimum: 5 years of ICT operations or technical support experience, preferably in banking or financial services. Required experience: Managing branch technology operations. End-user computing support. Vendor support management. Distributed ICT environments. ICT service operations. Professional Certifications Required: ITIL v3 Certification. Added advantage: Microsoft Certifications. Networking Certifications. Management or leadership qualifications. Technical Skills and Competencies Strong knowledge of: ICT Infrastructure. End User Computing. Network Management. Branch Connectivity. ICT Service Management. ICT Asset Management. Business Continuity Planning. Disaster Recovery. Leadership and Management Skills The candidate should demonstrate: Strong people management skills. Leadership capability. Stakeholder management skills. Executive communication skills. Report writing abilities. Analytical thinking. Decision-making skills. Ability to manage multiple priorities under pressure. CRDB Bank Commitment CRDB Bank promotes sustainability, ESG practices, and an inclusive workplace. Applications from women and persons with disabilities are encouraged. Important:CRDBdoes not charge any fees during the recruitment or application process. Any request for payment should be ignored. Only shortlisted candidates will be contacted. How to Apply Interested candidates should submit their applications through the official CRDB Bank recruitment platform using the application link provided in the vacancy announcement. Position:IT Branches SupportEmployment Type:Permanent / Full-TimeDeadline:13 August 2026 Applicants should carefully review the requirements and ensure they meet the required qualifications and experience before applying. CLICK HERE TO APPLY