Relationship Manager SME Job Vacancy at NBC Bank, Dar es Salaam August 2026

Relationship Manager SME – NBC Company:National Bank of Commerce (NBC) TanzaniaPosition:Relationship Manager SMELocation:Head Office, NBCEmployment Type:Full-TimePosted:TodayApplication Deadline:11 August 2026Job Reference ID:R-15989586 About NBC NBC is one of Tanzania’s oldest banks, with more than five decades of experience providingservices across retail, business banking, corporate banking, investment banking, and wealth management. The bank is seeking aRelationship Manager SMEto support SME Banking growth by managing customer relationships, driving business performance, developing teams, and ensuring excellent service delivery. Job Summary The Relationship Manager SME will: Support the Head of SME Banking in achieving revenue and productivity targets. Manage and develop a high-performing SME sales team. Support Relationship Officers in customer acquisition, loan processing, and service delivery. Strengthen SME customer relationships while ensuring compliance with banking policies and regulations. Key Responsibilities 1. Business Management (40%) Achieve SME asset and revenue targets through effective team management. Support Relationship Officers in delivering SME banking products and services. Develop new business opportunities through engagement with:SME customersHigh-net-worth individualsProspective clients SME customers High-net-worth individuals Prospective clients Monitor sales performance through:Daily scorecardsMonthly financial reviewsOperational reviewsCall reportsBusiness opportunity pipelines Daily scorecards Monthly financial reviews Operational reviews Call reports Business opportunity pipelines Monitor customer applications and ensure satisfactory returns for the bank. Coordinate with internal departments to ensure customer applications are processed within agreed service timelines. Promote compliance with:KYC requirementsAML policiesFinancial sanctions requirements KYC requirements AML policies Financial sanctions requirements Coordinate SME lending forum meetings to review:Lending activitiesCustomer recruitmentRisk exposurePortfolio performance Lending activities Customer recruitment Risk exposure Portfolio performance 2. People Management & Development (20%) Provide leadership and supervision to Relationship Officers. Build a high-performing SME sales team through:CoachingMentoringTrainingPerformance management Coaching Mentoring Training Performance management Motivate employees and promote recognition initiatives. Create an environment that encourages ownership and innovation. Develop resource and capacity plans with SME leadership. Identify staff development needs and coordinate training. Monitor achievement of branch and team KPIs. Support recruitment, employee development, and performance improvement. Handle employee-related issues in collaboration with HR. Promote knowledge sharing and best practices across teams. 3. Customer Service Management (15%) Support Relationship Officers in delivering excellent customer experiences. Provide coaching on products, services, and customer engagement. Maintain records of customer complaints and resolutions. Coordinate customer relationships with relevant bank departments. Use customer feedback to improve products and services. Participate in performance review and knowledge-sharing meetings. Maintain relationships with:Corporate BankingTreasuryCredit departmentsLegal teamsRetail Banking teams Corporate Banking Treasury Credit departments Legal teams Retail Banking teams Conduct client visits with branch teams when required. Support business development activities with:Local communitiesGovernment institutionsBusiness networks Local communities Government institutions Business networks Ensure consistent service excellence across branches. 4. Risk, Control & Compliance Management (15%) Ensure SME teams comply with:KYC proceduresAML requirementsFinancial crime prevention policies KYC procedures AML requirements Financial crime prevention policies Ensure Relationship Officers maintain updated customer documentation. Review loan applications and ensure quality documentation. Monitor portfolio risks and support reduction of non-performing assets. Ensure compliance with regulatory and internal audit requirements. Review operational incidents and recommend corrective actions. Monitor branch controls and compliance standards. Support improved governance, risk management, and internal controls. Ensure financial crime issues are addressed on time. 5. Change Management (10%) Stay updated on banking policies, procedures, and circulars. Complete mandatory compliance training. Support organizational changes including:Process improvementsSystem changesTechnology adoptionStructural changes Process improvements System changes Technology adoption Structural changes Communicate strategic changes to branch teams. Support implementation of business initiatives. Required Qualifications & Experience Education Applicants should have: Bachelor’s Degree / Advanced Diploma / Diploma in:FinanceAccountingEconomicsBusiness AdministrationBankingRelated fields Finance Accounting Economics Business Administration Banking Related fields Professional Experience Required: Minimum5 years of experiencein:Leadership rolesSME BankingBusiness developmentFinancial services environment Leadership roles SME Banking Business development Financial services environment Experience leading a business unit in a reputable organization is preferred. Required Skills & Competencies Candidates should have strong skills in: Leadership & Management Team leadership. People development. Performance management. Resource planning. Business & Financial Skills SMEdevelopment. Financial analysis. Credit appraisal. Risk management. Commercial effectiveness. Customer & Relationship Management Customer experience management. Relationship building. Stakeholder engagement. Networking skills. Negotiation and influencing. Strategic Skills Strategic thinking. Forward planning. Change management. Problem-solving and decision-making. Technical Skills Strong PC skills. Digital familiarity. Knowledge of banking systems and financial environments. Preferred Added Advantage Additional qualifications or experience in: Commercial banking. development. Financial services. Emerging marketenvironments. Application Details Position:Relationship Manager SMELocation:NBC Head OfficeDeadline:11 August 2026 Applicants should submit applications through the official NBC careers portal before the closing date. CLICK/TAP HERE TO APPLY: