Call Center Agents ( 8 Positions) Job Vacancy At Onfon Microfinance Dar es salaam August 2026

JOB VACANCY: CALL CENTER AGENTS (8 POSITIONS) Company:Onfon MicrofinanceLocation:Dar es Salaam, TanzaniaEmployment Type:Full-TimeNumber of Positions:8Category:Call CentrePosted:07 August 2026Application Deadline:14 August 2026 Job Overview Onfon Microfinance is seeking qualified and customer-focused individuals to join its team asCall Center Agents. Successful candidates will be responsible for handlinginquiries, providing support, resolving issues, and ensuring excellent customer service delivery. Key Responsibilities The Call Center Agent will be responsible for: Handling inbound and outbound customer calls. Responding to customer inquiries and providing information about company products and services. Resolving customer concerns and ensuring customer satisfaction. Troubleshooting customer issues and providing appropriate solutions. Recording customer interactions accurately through data entry and documentation. Maintaining updated customer records and databases. Following up on unresolved customer inquiries to ensure timely resolution. Adhering to company scripts, procedures, and service delivery standards. Maintaining professional communication with customers at all times. Qualifications & Requirements Applicants must have: Bachelor’s degree in a relevant field. Previous experience working in a call center or customer support role. Strong active listening and verbal communication skills. Excellent problem-solving abilities. Ability to multitask and manage time effectively. Fluency in bothEnglish and Kiswahili(spoken and written). Key Skills & Competencies Customer service skills. Effective communication skills. Attention to detail. Ability to work under pressure. Good record-keeping skills. Computer literacy and data entry skills. Teamwork and collaboration. Strong customer relationship management skills. How to Apply Interested candidates should submit theirCVvia email to: cv@onfonmicrofinance.co.tz Application Deadline:14 August 2026 Company Website:www.onfonmicrofinance.co.tz Note:Only shortlisted candidates will be contacted.