Credit Control Manager

Credit Control Manager at NCBA Bank August 2026 Job Vacancy Position:ManagerEmployer:NCBA BankType:Full-timeLocation:TanzaniaJob Requisition ID:4353 Job Summary NCBA Bank is seeking aCredit Control Managerto lead the Credit Control function, with responsibility for premium collections, debtor management, account reconciliation, credit assessment and credit-risk mitigation. The role focuses on protecting cash flow, reducing bad-debt exposure, ensuring compliance with credit-control policies and strengthening collection processes across clients, brokers, intermediaries and other business partners. Key Responsibilities 1. Financial & Credit Control – 45% Develop and implement credit-control and collection strategies. Oversee premium invoicing, collections, payment allocation and reconciliation. Assess the creditworthiness of brokers, corporate clients, policyholders and other producers. Monitor debtor ageing, overdue premiums, disputed balances, bounced payments and recoveries. Prepare receivables dashboards, ageing reports, collection reports and exception reports. Recommend appropriate credit terms, limits, payment plans or suspension actions. 2. Operational Risk Management – 20% Identify and report credit, process and operational risks. Strengthen controls around credit vetting, onboarding, dunning, refunds, write-offs and payment plans. Manage debt-recovery procedures and escalation of long-outstanding accounts. Engage legal/recovery partners when necessary. Identify process improvements and automation opportunities. 3. Audit & Compliance – 20% Ensure compliance with Credit Control Policy and premium-collection procedures. Support internal, external and regulatory audits. Maintain accurate reconciliations, ageing schedules and credit-control records. Support regulatory reporting on premium collections and outstanding debts. Track and close audit, risk and compliance findings. 4. People & Stakeholder Management – 10% Set objectives, KPIs and work plans for the credit-control team. Coach staff on collections, reconciliation, credit assessment and reporting. Monitor team productivity and quality of account follow-up. Work with brokers, agents, clients, Finance, Underwriting, Claims, Sales and Operations. Resolve overdue balances, disputes and reconciliation issues. 5. Learning & Development – 5% Maintain a professional development plan. Complete required training and learning activities. Coach team members to improve performance and productivity. Qualifications Academic Bachelor’s degree inFinance, Accounting, Business Administration, Commerceor a related field. Professional CPA(K), ACCAor an equivalent credit/finance qualification is required/preferred. Membership in ICPAK, ACCA or another relevant professional body is an added advantage. Insurance qualifications such asAIIK, CII or Certificate of Proficiencyare an added advantage. Experience Minimum7 years of relevant experiencein:Credit controlAccounts receivableCollectionsCredit management Credit control Accounts receivable Collections Credit management Experience ingeneral insurance or regulated financial servicesis preferred. At least3 years of experience managing a credit-control or receivables team. Experience with:Broker/intermediary collectionsDebtor ageingAccount reconciliationCredit assessmentsIFRS 9 provisioningDebt recoveryStakeholder escalations Broker/intermediary collections Debtor ageing Account reconciliation Credit assessments IFRS 9 provisioning Debt recovery Stakeholder escalations Key Skills Credit and receivables management Financial analysis and reconciliation Debt collection and recovery Credit-risk management Team leadership and coaching Reporting and dashboard preparation Regulatory and audit compliance Negotiation and stakeholder management Process improvement and automation Strong analytical and problem-solving skills How to Apply: To submit your application, please follow the link provided below. CLICK HERE TO APPLY