Field Support Officer

Job Opportunity: Field Support Officer (1 Post) Job Details Recruitment Agency: CVPeople Tanzania Position: Field Support Officer Industry: Pharmaceutical / Healthcare Distribution Duty Station: Dar es Salaam, Tanzania Salary: TSH 528,000 Gross per month Role Overview & Key Responsibilities The Field Support Officer ensures fast, accurate order processing and administrative support for Independent Distributors. Serving as the primary service contact across phone, email, WhatsApp, and walk-in channels, this role drives distributor satisfaction, resolves queries, and supports overall volume growth. Order Processing & Query Resolution: Process web, phone, and walk-in orders; answer calls within 3 rings; acknowledge queries within 1 hour and fully resolve them within 8 hours. Distributor & Sales Support: Assist with qualification orders, product transfers, account balance validations, upselling products, and handling Distributor Standing Order (DSO) adjustments. Records & Compliance Administration: Maintain detailed call and query logs, manage stock return tracking, process account payment logs, and ensure strict compliance with internal policies. Events & Flexibility: Assist with company conventions, distributor training, and sales team events, working flexible hours or weekends when needed. Qualifications & Requirements Education: Form Six (ACSEE) required; a Diploma/Degree in Business Administration, Customer Service, or a related field is an added advantage. Experience: 1 to 3 years of hands-on experience in customer service; administrative background is beneficial. Technical Skills: High proficiency in computer applications (MS Excel, MS Word, order management software). Core Competencies: Strong verbal and written English communication skills. Excellent problem-solving, time management, and active listening capabilities. Detail-oriented with strong emotional intelligence and high dependability. How to Apply Interested candidates should submit their application online through the official CVPeople Tanzania recruitment portal. CLICK HERE TO APPLY