Sales Executive: Mbeya Shop

Executive: Mbeya Shop at Vodacom August 2026Job DetailsJob DescriptionRole Purpose & Key ResponsibilitiesRole purpose:To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environmentKey ResponsibilitiesSales & Customer Service• Drive revenue and increase data and voice usage.• Provide after-sales support services to customers.• Maintain strong business relationships with customers.• Sell, serve and administer Vodacom products and services.• Educate new and existing customers on VTPLC promotions.• Ensure customer service meets VTPLC standards and exceeds customer expectations.• Ensure all customers served and their respective queries are recorded in Quick Logs.• Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.Operations & Reporting• Ensure the feedback and escalation procedure is followed.• Perform other tasks delegated by the Shop Manager.• Comply with the requirements of the Operations Manual.• Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.• Provide market intelligence reports on competitor activity.Qualifications, Competencies, Skills and Work ExperienceDiploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.Strong understanding of sales techniques, customer relationship management, and consultative selling.Proven track record of achieving and exceeding sales targetsAbility to work in a fast-paced retail environment, including weekends and shifts as required.Excellent verbal and written communication skills in both English and SwahiliSales and Negotiation SkillsCustomer Relationship ManagementPresentation and Product Demonstration SkillsComputer Literacy (MS Word, Excel, Outlook)Conflict Resolution and Complaint HandlingUpselling and Cross-selling TechniquesEffective Verbal and Written Communication SkillsKnowledge of Vodacom products and servicesUnderstanding of M-Pesa products and servicesKnowledge of retail operations and customer service standardsUnderstanding of sales techniques and customer engagement principlesKnowledge of telecommunications industry trends and competitor activitiesUnderstanding of customer complaint handling and escalation proceduresCustomer Service OrientationSales & Commercial AcumenResults and Target DrivenCommunication and Interpersonal SkillsProblem Solving and Decision MakingRelationship ManagementPlanning and OrganizingAdaptability and FlexibilityIntegrity and Professional EthicsTeamwork and CollaborationHow to Apply:To submit your application, please follow the link provided below.TAP / CLICK HERE TO APPLY VacancySales Executive: Mbeya Shop at Vodacom August 2026 Vacancy Job Details Job DescriptionRole Purpose & Key ResponsibilitiesRole purpose:To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environmentKey ResponsibilitiesSales & Customer Service• Drive revenue and increase data and voice usage.• Provide after-sales support services to customers.• Maintain strong business relationships with customers.• Sell, serve and administer Vodacom products and services.• Educate new and existing customers on VTPLC promotions.• Ensure customer service meets VTPLC standards and exceeds customer expectations.• Ensure all customers served and their respective queries are recorded in Quick Logs.• Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.Operations & Reporting• Ensure the feedback and escalation procedure is followed.• Perform other tasks delegated by the Shop Manager.• Comply with the requirements of the Operations Manual.• Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.• Provide market intelligence reports on competitor activity.Qualifications, Competencies, Skills and Work ExperienceDiploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.Strong understanding of sales techniques, customer relationship management, and consultative selling.Proven track record of achieving and exceeding sales targetsAbility to work in a fast-paced retail environment, including weekends and shifts as required.Excellent verbal and written communication skills in both English and SwahiliSales and Negotiation SkillsCustomer Relationship ManagementPresentation and Product Demonstration SkillsComputer Literacy (MS Word, Excel, Outlook)Conflict Resolution and Complaint HandlingUpselling and Cross-selling TechniquesEffective Verbal and Written Communication SkillsKnowledge of Vodacom products and servicesUnderstanding of M-Pesa products and servicesKnowledge of retail operations and customer service standardsUnderstanding of sales techniques and customer engagement principlesKnowledge of telecommunications industry trends and competitor activitiesUnderstanding of customer complaint handling and escalation proceduresCustomer Service OrientationSales & Commercial AcumenResults and Target DrivenCommunication and Interpersonal SkillsProblem Solving and Decision MakingRelationship ManagementPlanning and OrganizingAdaptability and FlexibilityIntegrity and Professional EthicsTeamwork and CollaborationHow to Apply:To submit your application, please follow the link provided below.TAP / CLICK HERE TO APPLY Job Description Role Purpose & Key ResponsibilitiesRole purpose:To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environmentKey ResponsibilitiesSales & Customer Service• Drive revenue and increase data and voice usage.• Provide after-sales support services to customers.• Maintain strong business relationships with customers.• Sell, serve and administer Vodacom products and services.• Educate new and existing customers on VTPLC promotions.• Ensure customer service meets VTPLC standards and exceeds customer expectations.• Ensure all customers served and their respective queries are recorded in Quick Logs.• Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.Operations & Reporting• Ensure the feedback and escalation procedure is followed.• Perform other tasks delegated by the Shop Manager.• Comply with the requirements of the Operations Manual.• Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.• Provide market intelligence reports on competitor activity.Qualifications, Competencies, Skills and Work ExperienceDiploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.Strong understanding of sales techniques, customer relationship management, and consultative selling.Proven track record of achieving and exceeding sales targetsAbility to work in a fast-paced retail environment, including weekends and shifts as required.Excellent verbal and written communication skills in both English and SwahiliSales and Negotiation SkillsCustomer Relationship ManagementPresentation and Product Demonstration SkillsComputer Literacy (MS Word, Excel, Outlook)Conflict Resolution and Complaint HandlingUpselling and Cross-selling TechniquesEffective Verbal and Written Communication SkillsKnowledge of Vodacom products and servicesUnderstanding of M-Pesa products and servicesKnowledge of retail operations and customer service standardsUnderstanding of sales techniques and customer engagement principlesKnowledge of telecommunications industry trends and competitor activitiesUnderstanding of customer complaint handling and escalation proceduresCustomer Service OrientationSales & Commercial AcumenResults and Target DrivenCommunication and Interpersonal SkillsProblem Solving and Decision MakingRelationship ManagementPlanning and OrganizingAdaptability and FlexibilityIntegrity and Professional EthicsTeamwork and CollaborationHow to Apply:To submit your application, please follow the link provided below.TAP / CLICK HERE TO APPLY Role Purpose & Key ResponsibilitiesRole purpose:To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environmentKey ResponsibilitiesSales & Customer Service• Drive revenue and increase data and voice usage.• Provide after-sales support services to customers.• Maintain strong business relationships with customers.• Sell, serve and administer Vodacom products and services.• Educate new and existing customers on VTPLC promotions.• Ensure customer service meets VTPLC standards and exceeds customer expectations.• Ensure all customers served and their respective queries are recorded in Quick Logs.• Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.Operations & Reporting• Ensure the feedback and escalation procedure is followed.• Perform other tasks delegated by the Shop Manager.• Comply with the requirements of the Operations Manual.• Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.• Provide market intelligence reports on competitor activity. Role Purpose & Key Responsibilities Role purpose:To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environmentKey ResponsibilitiesSales & Customer Service• Drive revenue and increase data and voice usage.• Provide after-sales support services to customers.• Maintain strong business relationships with customers.• Sell, serve and administer Vodacom products and services.• Educate new and existing customers on VTPLC promotions.• Ensure customer service meets VTPLC standards and exceeds customer expectations.• Ensure all customers served and their respective queries are recorded in Quick Logs.• Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.Operations & Reporting• Ensure the feedback and escalation procedure is followed.• Perform other tasks delegated by the Shop Manager.• Comply with the requirements of the Operations Manual.• Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.• Provide market intelligence reports on competitor activity. Role purpose: To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environment Key Responsibilities Sales & Customer Service • Drive revenue and increase data and voice usage. • Provide after-sales support services to customers. • Maintain strong business relationships with customers. • Sell, serve and administer Vodacom products and services. • Educate new and existing customers on VTPLC promotions. • Ensure customer service meets VTPLC standards and exceeds customer expectations. • Ensure all customers served and their respective queries are recorded in Quick Logs. • Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed. Operations & Reporting • Ensure the feedback and escalation procedure is followed. • Perform other tasks delegated by the Shop Manager. • Comply with the requirements of the Operations Manual. • Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities. • Provide market intelligence reports on competitor activity. Qualifications, Competencies, Skills and Work ExperienceDiploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.Strong understanding of sales techniques, customer relationship management, and consultative selling.Proven track record of achieving and exceeding sales targetsAbility to work in a fast-paced retail environment, including weekends and shifts as required.Excellent verbal and written communication skills in both English and SwahiliSales and Negotiation SkillsCustomer Relationship ManagementPresentation and Product Demonstration SkillsComputer Literacy (MS Word, Excel, Outlook)Conflict Resolution and Complaint HandlingUpselling and Cross-selling TechniquesEffective Verbal and Written Communication SkillsKnowledge of Vodacom products and servicesUnderstanding of M-Pesa products and servicesKnowledge of retail operations and customer service standardsUnderstanding of sales techniques and customer engagement principlesKnowledge of telecommunications industry trends and competitor activitiesUnderstanding of customer complaint handling and escalation proceduresCustomer Service OrientationSales & Commercial AcumenResults and Target DrivenCommunication and Interpersonal SkillsProblem Solving and Decision MakingRelationship ManagementPlanning and OrganizingAdaptability and FlexibilityIntegrity and Professional EthicsTeamwork and Collaboration Qualifications, Competencies, Skills and Work Experience Diploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.Strong understanding of sales techniques, customer relationship management, and consultative selling.Proven track record of achieving and exceeding sales targetsAbility to work in a fast-paced retail environment, including weekends and shifts as required.Excellent verbal and written communication skills in both English and SwahiliSales and Negotiation SkillsCustomer Relationship ManagementPresentation and Product Demonstration SkillsComputer Literacy (MS Word, Excel, Outlook)Conflict Resolution and Complaint HandlingUpselling and Cross-selling TechniquesEffective Verbal and Written Communication SkillsKnowledge of Vodacom products and servicesUnderstanding of M-Pesa products and servicesKnowledge of retail operations and customer service standardsUnderstanding of sales techniques and customer engagement principlesKnowledge of telecommunications industry trends and competitor activitiesUnderstanding of customer complaint handling and escalation proceduresCustomer Service OrientationSales & Commercial AcumenResults and Target DrivenCommunication and Interpersonal SkillsProblem Solving and Decision MakingRelationship ManagementPlanning and OrganizingAdaptability and FlexibilityIntegrity and Professional EthicsTeamwork and Collaboration Diploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field. Strong understanding of sales techniques, customer relationship management, and consultative selling. Proven track record of achieving and exceeding sales targets Ability to work in a fast-paced retail environment, including weekends and shifts as required. Excellent verbal and written communication skills in both English and Swahili Sales and Negotiation Skills Customer Relationship Management Presentation and Product Demonstration Skills Computer Literacy (MS Word, Excel, Outlook) Conflict Resolution and Complaint Handling Upselling and Cross-selling Techniques Effective Verbal and Written Communication Skills Knowledge of Vodacom products and services Understanding of M-Pesa products and services Knowledge of retail operations and customer service standards Understanding of sales techniques and customer engagement principles Knowledge of telecommunications industry trends and competitor activities Understanding of customer complaint handling and escalation procedures Customer Service Orientation Sales & Commercial Acumen Results and Target Driven Communication and Interpersonal Skills Problem Solving and Decision Making Relationship Management Planning and Organizing Adaptability and Flexibility Integrity and Professional Ethics Teamwork and Collaboration How to Apply: To submit your application, please follow the link provided below. TAP / CLICK HERE TO APPLY