Client Account Manager

VACANCY ANNOUNCEMENT: CLIENT ACCOUNT MANAGER LGT Logistics Limited Location:Arusha, TanzaniaPosition Type:Full-Time About the Role LGT Logistics Limited is seeking a proactive, results-driven, and highly organizedClient Accountto join its team. The Client Account Manager will serve as the primary point of contact for major clients, playing a key role in nurturing strategic relationships, overseeing end-to-end service delivery, ensuring high client satisfaction, and driving business growth. Key Responsibilities 1. Client Relationship Management Build and maintain strong, long-term relationships with key accounts. Act as the primary liaison between clients and internal operational teams. 2. Service Quality & SLA Monitoring Oversee client logistics requirements. Track shipments and ensure strict compliance withService Level Agreements (SLAs). 3. Account Retention & Growth Identify opportunities to upsell and cross-sell logistical services. Proactively address client needs to maximize account retention. 4. Issue Resolution Act as the first escalation point for clients. Promptly investigate and resolve client queries, operational delays, and service concerns. 5. Performance Reporting Track and analyze account KPIs and shipping metrics. Prepare and present periodic reports to client stakeholders and internal. Key Qualifications & Requirements Education & Experience Education Bachelor’s degree in:Business AdministrationSupply ChainLogisticsMarketingOr a related field. Business Administration Supply Chain Logistics Marketing Or a related field. Experience Minimum of2–5 yearsof account management or client relations experience. Experience in thelogistics, freight forwarding, or transportation industryis preferred. Certifications CIPS, CSCP, or Project Management certificationsare an added advantage. Skills & Competencies Industry Knowledge Solid understanding of end-to-end supply chain processes. Knowledge of customs clearance, freight forwarding, and logistics operations. Technical Skills Proficiency inCRM platforms. Knowledge ofERP systems. Proficiency inMS Office, particularly:Microsoft ExcelMicrosoft Word Microsoft Excel Microsoft Word Soft Skills Excellent written and verbal communication skills. Strong negotiation skills. Strong conflict-resolution skills. Work Ethic Strong time-management skills. Ability to prioritize key accounts effectively. Ability to work under tight deadlines and perform well under pressure. How to Apply Interested candidates who possess the required qualifications and are ready to contribute to a dynamic logistics environment should submit their: Application Letter CV Applications should be addressed to: Human Resources ManagerLGT Logistics Limited Email:hr@lgtlogisticstz.com LGT Logistics Limited is an Equal Opportunity Employer.