Collections Officer

Collections Officer at NCBA – September 2026 NCBA Group Plc is seeking aCollections Officerto manage and recover outstanding debts from past-due and non-performing loan accounts. Job Purpose The Collections Officer will manage an assigned portfolio of delinquent and non-performing loans, develop strategies to return accounts to performing status or recommend appropriate exit strategies, and minimize loan impairment charges. Key Responsibilities & Recovery Manage, collect, and recover outstanding amounts from assigned past-due accounts. Achieve recovery, write-back, and restructured-debt targets. Recommend appropriate exit strategies for problematic accounts. Process foreclosures. Take action in accordance with established procedures. Control expenses and perform other duties assigned by the supervisor. Reporting, Compliance & Operations Prepare and submit accurate reports and data on time. Ensure compliance with regulatory requirements, policies, procedures, and controls. Effectively use collection systems and available technology. Accurately classify assets in the system. Customer Management Communicate effectively with customers through calls, emails, demand letters, notices, and other appropriate channels. Maintain required credit-service standards and turnaround times. Maintain good relationships while managing delinquent accounts. Learning & Development Pursue continuous self-development. Participate in performance management processes. Education Requirements Bachelor’s Degreefrom a recognized university. Professional Qualifications A relevant professional qualification in any of the following is an added advantage: Risk Management Law Experience Required Applicants should have: At least2 years of work experiencein aor financial services institution. At least1 year of experience in Remedial Management, Recoveries, or a related field. Key Stakeholders Internal: Credit Operations Credit Analysis Card Centre Contact Centre Relationship Managers Card Products External: Credit Reference Bureaus (CRBs) Lawyers Auctioneers Insurance companies/brokers Valuers External debt collectors Decision-Making The position makes operational decisions guided byCredit Policies and Procedures, Prudential Guidelines, and relevant legislation. Job Type Full-time How to Apply Interested and qualified candidates should submit their applications through the official application portal: CLICK HERE TO APPLY