Commercial Relationship Manager

Commercial Relationship Manager – Arusha at Absa – September 2026 Absa Group Limited is seeking aCommercial Relationshiptoand grow a portfolio of Business Banking customers in Arusha. Job Details Job Purpose The role is responsible for: Managing and sustaining a portfolio of Business Banking customers. Building long-term customer relationships through reliable and efficient service. Making quick and sound risk decisions. Maintaining operational service quality and consistency. Maximizingrisk-adjusted portfolio contribution. Acquiring new customers and increasingwallet shareamong existing customers. Key Responsibilities 1. Sales & Customer Service – 65% Maintain relationship plans for customers and prioritize customer contact. Conduct annual and interim reviews of borrowing facilities. Conduct reviews of non-borrowing customers. Communicate service standards, pricing, relationship contacts and product changes. Resolve customer complaints and provide appropriate solutions. Identify and sell products that meet customers’ financial needs. Develop and follow up on potential new-business opportunities. 2. Business Management – 30% Identify priority customers based on current and potential contribution. Research and develop target lists for new business. Gather information required for credit applications. Provide relevant judgmental information for credit assessments. Work withCMA and CCM resourcesin preparing credit applications. Monitor portfolio quality and manage risks in accordance with bank policies and guidelines. 3. Staff Management – 5% Provide day-to-day coaching and development to Corporate Service Assistants. Education Requirements Required: Bachelor’s Degree or Advanced Diploma in:BusinessCommerceManagement StudiesA related field Business Commerce Management Studies A related field Key Competencies The role requires strong capability in: Business and commercial banking Relationship management Customer acquisition and retention Business development Credit application preparation Risk management Portfolio management Customer service and complaint resolution Sales and cross-selling Financial needs assessment Communication and negotiation Staff coaching and development Ideal Candidate Profile The strongest candidate would have experience inBusiness/Commercial Banking, particularly: Managing a portfolio of business customers. Growing loans, deposits and other banking products. Acquiring new business and increasing existing customer wallet share. Preparing and assessing credit applications. Managing customer relationships and resolving complaints. Applying risk-management policies and maintaining portfolio quality. Identifying commercial opportunities in the market. Quick Assessment This is arelationship-management and commercial banking role, rather than a general banking/operations position. The most important areas areBusiness Banking portfolio management, sales/business development, credit knowledge, risk management and customer relationship management. For someone with a general banking background, the role could be a good fit if they can demonstratecommercial/Business Banking, lending and relationship-management experience. How to Apply Applications should be submitted through Absa’s official Workday recruitment portal: CLICK HERE TO APPLY