Market Intelligence, Research and Development Lead

Market Intelligence, Research and Development Leadwill drive NBC Bank’s research and development agenda through market intelligence, economic analysis, customer insights, product research and process optimization. The role will provide insights into market dynamics, consumer behaviour, economic trends, competitive developments and emerging technologies to support strategic decision-making. The position will also lead initiatives aimed at improving product efficiency, accelerating time-to-market, streamlining processes and enhancing customer experience. Key Responsibilities 1. Market Intelligence & Research Lead end-to-end market intelligence activities, including industry scanning, competitive analysis, regulatory trends and macroeconomic monitoring. Conduct research on consumer behaviour, customer needs and emerging market expectations. Identify strategic opportunities, threats and unmet customer needs to inform business strategy. Produce research reports and insights to support senior leadership decision-making. Monitor external trends, including fintech innovations, payments evolution, digital banking practices and global banking benchmarks. 2. Research & Development Drive NBC’s Research and Development agenda by exploring new technologies, business models and product opportunities. Work with product teams to validate ideas through market research, customer insights and competitive benchmarking. Develop business cases, concept notes and feasibility assessments for new products and process initiatives. Facilitate experimentation, prototype testing and pilot implementation of new concepts. 3. Customer Insights & Behaviour Analytics Conduct customer segmentation, customer journey analysis and experience research to identify friction points and improvement opportunities. Develop customer personas, needs analyses and behavioural insights to inform product roadmaps. Monitor customer sentiment, usage patterns and product performance to support product optimization. 4. Process Optimization Lead transformation initiatives that simplify processes, reduce operational inefficiencies and improve turnaround times. Apply appropriate methodologies to develop lightweight, efficient and customer-centric processes. Collaborate with Operations, Technology and Business Units to improve processes and service delivery. Assess and optimize time-to-market for new products while maintaining speed, agility and compliance. 5. Product & Portfolio Support Work with Product Teams to align market needs, customer expectations, regulatory developments and product offerings. Evaluate product performance and recommend improvements or repositioning strategies. Support the development of pricing strategies, value propositions and go-to-market frameworks. 6. Stakeholder Engagement & Communication Present research findings, transformation recommendations and strategic insights in clear and actionable formats. Engage relevant stakeholders to support the implementation of research findings and improvement initiatives. Qualifications and Competencies Candidates should have: Bachelor’s degree or Advanced Diploma inBusiness, Commerce, Management Studiesor a related field. Knowledge ofManagement Information Systems (MIS). Digital familiarity, with further development potentially required in some areas. Experience in a similar environment atjunior specialist level. Strong reasoning and analytical abilities. Personal mastery and ability to work effectively in a changing environment. Openness to change and willingness to develop further digital and related capabilities. Job Type Full-time Location Head Office, Tanzania How to Apply Interested candidates should submit their applications through the NBC Careers portal using the link below: CLICK HERE TO APPLY Note:The vacancy information provided does not state a closing date. Applicants should check the official application portal for the current status and any applicable deadline.