Relationship Manager: Micro-SME

Job Vacancy at NBC Bank, September 2026 Relationship Manager: Micro-SME About NBC Bank NBC is the oldest servingin Tanzania, with over five decades of experience. The bank offers a range of retail,, corporate and investment banking, wealth management products and services. Job Summary TheRelationship Manager: Micro-SMEwill be responsible for driving business growth within the Micro-Small and Medium Enterprises (Micro-SME) segment in line with the bank’s policies, procedures and strategy. Key Responsibilities 1. Business Growth Develop and maintain business relationships with existing and potential customers and act as the bank’s key contact person for Micro-SME customers. Assist branches in identifying and negotiating business opportunities to grow the business portfolio in line with annual business targets. Initiate and conduct customer engagements such as focus groups, customer forums and workshops aimed at identifying customer needs, strengthening customer relationships, retaining customers and creating customer loyalty. Engage with various stakeholders to ensure growth of the Micro-SME business and that the bank’s interests are properly represented and safeguarded. Manage sales leads through the entire funnel, ensuring consistent pipeline progression from first contact to contract maturity across all branches. Participate in developing business operating flows, procedures and processes. Support the Manager, Micro-SME Lending in soliciting and managing guarantee funds to enhance security cover for the Micro-SME loan portfolio. Support branches in credit structuring and appraisal of Micro-SME loan applications to ensure facilities are granted in accordance with bank policies and procedures. Review the loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets. Support branches in soliciting deposits from Micro-SME customers to meet Retail liability targets. Benchmark the bank’s products and services against competitors in the market and advise on improvements where necessary. Explore, initiate and nurture emerging business leads and opportunities for growth of the Micro-SME business across branches. Monitor and ensure Micro-SME loan portfolio quality remains within acceptable risk levels. Perform other duties as directed or assigned by the supervisor. 2. Product Development Collaborate with the Product team to enhance and develop new products suitable for Micro-SME customers and ensure training and product launches are conducted in accordance with bank procedures. Monitor the efficiency and effectiveness of Micro-SME products, review performance and recommend corrective measures where necessary. In collaboration with the Product team, review and advise on appropriate pricing of Micro-SME products to maintain competitiveness in the market. Develop and maintain a product catalogue for the Micro-SME business. 3. Risk Management In collaboration with the Credit Unit, participate in reviewing the Credit Policy, Procedure Manual and related documents to accommodate market, industry and regulatory changes in the Micro-SME lending business. Address Risk, Compliance and Audit issues related to Micro-SME business within the bank. Ensure compliance with Micro-SME procedures across all business engagements. Assist branches in monitoring the performance of the Micro-SME portfolio and undertake or recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets. Assist branches in ensuring compliance with loan covenants. Education and Experience Requirements Education Bachelor’s Degree or equivalent in any of the following fields:FinanceAccountingAgribusinessBankingEconomicsPlanningRelevant related fields Finance Accounting Agribusiness Banking Economics Planning Relevant related fields The degree should be from a recognized higher learning institution. A Master’s Degree or Banking Certification will be an added advantage. Experience At least3 years of working experience in the banking industry. Significant understanding of Microfinance Lending business. Proven success in developing client relationships and delivering solutions to customers at the bottom of the banking pyramid. Other Relevant Requirements Ability to work under pressure in a complex environment, including travelling to upcountry locations. Sound understanding of Microfinance products and services. Self-motivated and innovative, with the ability to initiate and lead change. Excellent knowledge ofoperations and financial markets in Tanzania. Well-developed analytical, quantitative and problem-solving skills. Credit structuring and analysis skills. Excellent communication skills in English and Kiswahili. Strong numerical, analytical and report-writing skills. Strong computer skills, with proficiency in:Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint Microsoft Outlook Microsoft Word Microsoft Excel Microsoft PowerPoint Managerial and leadership skills, including analytical and conceptual abilities and resourcefulness. Strong interpersonal and networking skills for both internal and external customers. Ability to prioritize effectively and execute tasks in a high-pressure environment. Additional Competencies The vacancy lists the following competencies: Customer Excellence – Service Delivery Digital Familiarity Effective Communication – Basic Experience in a Similar Environment Higher Diploma in, Commerce and Management Studies Openness to Change Product and/or Service Knowledge Relationship Building The vacancy indicates that the candidate meets all requirements for Customer Excellence – Service Delivery, Digital Familiarity, Effective Communication – Basic and Product and/or Service Knowledge. It also indicates that some further development may be required in Openness to Change and Relationship Building. Job Type Full-time Position Details Position:Relationship Manager: Micro-SMEOrganization:NBC– National Bank of CommerceLocation:Head Office, TanzaniaReference:R-15991280 How to Apply Interested and qualified candidates should submit their applications through NBC’s official recruitment portal. CLICK HERE TO APPLY