Digital Financial Services Manager

Job Vacancy at Financial Sector Deepening Tanzania (FSDT): Digital Financial Services Manager – October 2026 About Financial Sector Deepening Tanzania (FSDT) Established in 2004, the Financial Sector Deepening Tanzania (FSDT) is a donor-funded market facilitator focused on the financial sector. FSDT’s main goal is poverty reduction through the transformation of the financial sector to ensure it offers quality, inclusive, and sustainable financial solutions that improve the livelihoods, well-being, and empowerment of underserved Tanzanians. FSDT’s work is guided by the Market Systems Development (MSD) approach, which aims to create lasting improvements in income, access to, services, and products for people living in poverty by transforming economic systems and addressing the root causes of market failures. The FSDT 2026–2030 strategy is designed to support an inclusive financial sector with effective regulation, infrastructure, evidence use, and solutions that reach underserved groups, especially women, youth, and micro, small and medium-sized enterprises (MSMEs). The strategy aims to enhance resilience, livelihoods, and empowerment in Tanzania, ultimately improving the financial health of Tanzanians. Position: Digital Financial Services Manager About the Job The Digital Financial Services (DFS) Manager will support FSDT’s Digital Financial Services and Infrastructure Development interventions. The successful candidate will be responsible for designing, implementing, monitoring, reporting on, and driving interventions across the financial and real sectors. The role will be instrumental in managing projects involving digital financial services, health technology, consumer protection and redress technology, Digital Public Infrastructure (DPI), and Artificial Intelligence (AI). The successful candidate will identify, manage, and work closely with public, private, and development stakeholders. They will also keep abreast of global developments in digital financial services, health technology, consumer protection and redress technology, DPI, and AI to support the provision of affordable and fit-for-purpose digital financial services. Key Responsibilities 1. Intervention Design and Impactful Implementation Design, implement, monitor, and report on interventions involving DFS, DPI, AI, health technology, financial sector infrastructure, consumer protection, and redress technology. Design interventions and implement adaptive management during execution to ensure the delivery of impactful projects that contribute to transforming the financial sector in Tanzania. Understand global developments and innovation trends in DFS and DPI and ensure that relevant insights inform FSDT’s financial sector interventions. Provide technical support and advice to implementing partners (IPs) to strengthen their contributions to financial market development, financial inclusion, andcreation. Manage ongoing DFS and DPI interventions to drive results, mitigate risks, ensure accurate reporting, and provide adaptive oversight. Coordinate programme reviews, visits, and research to assess project performance, adapt implementation approaches, and achieve targeted outcomes and impact. Build and maintain relationships with public, private, and development partners, including the central bank, government agencies, complementary development agencies, and financial service providers. Design interventions in accordance with FSDT programme procedures, including business plan development, strategy formulation, preparation of Project Appraisal Requests (PARs), and implementation of strategies to attract impactful implementing partners. Support the identification of instruments that can stimulate inclusive financial market development, particularly where these can generate targeted benefits for the real sector. Onboard implementing partners for approved interventions through capacity assessments and coordination with the designated Project Accountant to ensure efficient due diligence and contracting processes. Ensure implementing partners receive appropriate briefings on FSDT’s project and grant management procedures. Develop, manage, and track project budgets and cash-flow forecasts to achieve fund utilisation targets, ensure project success, and address partners’ capacity gaps. Coordinate programme reviews, visits, and research to monitor project performance and achieve targeted outcomes. Collaborate closely with the Monitoring Results and Measurement (MRM) team to collect data, analyse results, and identify opportunities for improvement. Where desired results have been achieved, contribute to strategies for raising widespread awareness. Where desired results have not been achieved, contribute to corrective measures, including adjusting implementation approaches and reviewing theories of change as appropriate. Periodically review and revise theories of change as necessary. 2. Advocacy, Communications, Knowledge Management and Relationship Building Contribute to the development and implementation of innovative knowledge, communications, and influencing plans for digital innovation and DPI development. Conduct ecosystem analysis and stakeholder mapping to establish clear objectives for stakeholder mindset and behaviour change. Work collaboratively with the Communications Manager to translate stakeholder insights into practical action plans. Contribute to the development and implementation of influencing strategies and interventions that promote mindset change and wider adoption of pro-poor and pro-development financial practices. Support implementation of the Communication Strategy by developing content for written materials and websites and participating in campaigns. Contribute to the preparation of annual and quarterly reports, newsletters, and knowledge management materials. Support knowledge management initiatives in collaboration with the Knowledge Manager. 3. Risk and Resource Management Secure, manage, and safeguard programme resources in coordination with the lead for DFS and Infrastructure Development, the Project Accountant, and the MRM team. Oversee the overall DFS and Infrastructure Development budget, including monthly, quarterly, and annual expenditure and burn-rate tracking. Develop programme and project budgets and comply with FSDT procedures for effective financial management and achievement of value-for-money targets. Support sub-granting processes and liaise with implementing partners to ensure compliance with FSDT financial procedures and funder accountability requirements. Support procurement of goods and services required for interventions by coordinating with the HR and Corporate Services Manager and ensuring compliance with relevant policies and procedures. Develop and implement comprehensive risk management strategies for ongoing DFS and DPI projects to support successful intervention delivery. 4. Leadership and Team Empowerment Manage teams of staff and consultants assigned to interventions, empowering them to contribute effectively to the achievement of FSD Tanzania’s strategy. Ensure that each intervention has the necessary talent through recruitment, staff management, and engagement of consultants. Lead teams to achieve high performance through clear roles and responsibilities, appropriate support, timely constructive feedback, coaching, and corrective action where necessary. Apply a leadership style that promotes employee engagement and motivates team members to achieve results. Role Requirements 1. Qualifications Applicants should have the following qualifications: A minimum of a bachelor’s degree in Computer, Engineering, ICT with Business, or another relevant field. Project management certification, such as PMP or PRINCE2, is an added advantage. Certification in Digital Financial Services, AI in Finance, and Digital Public Infrastructure is desirable. 2. Relevant Experience At least seven years of work experience, including experience in digital financial services, health technology, digital public infrastructure, and market infrastructure environments, such as mobile network operators, financial service providers with a DFS focus, or fintech companies. Experience managing and influencing key external stakeholders, including implementing partners, and providing experience-based advice and project management support. A proven track record of managing complex, multi-stakeholder projects. Ability to manage annual budgets in the range of US$1 million. Good understanding of major players in Tanzania’s financial sector and other key secondary players. 3. Critical Technical Skills and Knowledge Clear understanding of how digital finance, health technology, consumer protection and redress technology, DPI, AI, and infrastructure development can improve the livelihoods, well-being, resilience, and empowerment of Tanzanian women and youth. Good general knowledge of financial management practices and high ethical and financial standards in managing funds. Deep and extensive technical knowledge in relevant fields, including digital finance, health technology and products, digital technologies and applications, process mapping and analytics, digital infrastructure, and payments. Knowledge of national payment systems, including Automated Clearing House (ACH) systems, instant interoperable payment systems, and other related payment systems. Understanding of monitoring and results management concepts and processes. A track record of conducting quality assurance of project implementation and tracking milestones. Very good written and spoken English and Swahili. 4. Behavioural Competencies and Personal Attributes Successful candidates should demonstrate the following competencies: Strong engagement skills and the ability to work independently, take initiative, act decisively, and lead teams. Ability to generate value-adding innovations through continuous improvement, idea generation, and creativity. Strong analytical and problem-solving skills, including the ability to assess information objectively, understand issues, solve problems, and form expert opinions. Strong motivation to achieve goals and accountability for delivering quality results. Ability to initiate and maintain positive relationships while understanding and appreciating other people’s values, concerns, and feelings. Ability to adapt behaviour to address the needs and concerns of others. Clear, confident, and appropriate communication skills to influence others and promote teamwork. Ability to manage challenges and change while supporting personal growth and the development of others. Personal Characteristics Commitment and Drive for Results Candidates should have values and personal ambitions aligned with FSDT’s goals of supporting an inclusive and sustainable financial sector. They should demonstrate a desire to contribute to improving the livelihoods, well-being, resilience, and empowerment of Tanzanian women and youth. This commitment should be demonstrated through a track record of holding themselves and others accountable for measurable, high-quality, timely, and cost-effective results. Candidates should also demonstrate an ability to empower and enable others to achieve results rather than relying on micromanagement. Initiative and Decisiveness Candidates should demonstrate a strong sense of ownership and take personal responsibility for assigned work, intended impact, and the achievement of higher-level goals. They should proactively seek information and resources needed for success, overcome obstacles with a positive, action-oriented attitude, and make appropriate decisions within the scope of their roles, even when the way forward is unclear. Learning and Innovation Candidates should demonstrate a commitment to continuous professional development and improvement of their skills and knowledge. They should recognise and apply new ideas, learn from challenging situations and feedback, adapt to changing circumstances, and drive innovation from idea development through implementation. Candidates should also demonstrate the ability to analyse successes and failures, identify lessons, and apply those lessons to improve future performance. Relationship Building Candidates should be able to establish and maintain positive relationships, appreciate the perspectives and concerns of others, and bring people together to build effective teams. They should demonstrate strong interpersonal skills, active listening, and the ability to encourage contributions from people with different opinions and perspectives. Candidates should also be able to promote inclusive teamwork by ensuring that different voices are heard and that diverse perspectives are considered in planning and decision-making. Application Deadline Friday, 30 October 2026 How to Apply Interested candidates should submit an application comprising: A cover letter detailing their suitability for the position. A detailed curriculum vitae (CV). Three references, at least two of which must relate to previous employment. Applications should be submitted by email to: Email:vacancy@fsdt.or.tz Only shortlisted candidates will be contacted. FSDT provides equal employment opportunities (EEO) to all employees and applicants for employment.