Senior Operations Manager

Senior Operations Manager Job Overview Bolt Tanzania is seeking a strategic, analytical, and execution-oriented Senior Operations Manager to lead its local operations in Dar es Salaam. This pivotal leadership role owns supply retention, marketplace efficiency, supply-demand balancing, rider lifecycle growth, and platform safety/compliance across Tanzania’s urban mobility network. Key Information Company: Bolt Tanzania Department: Operations / Mobility Location: Dar es Salaam, Tanzania (Hybrid: minimum 2 days in office/week) Posting Date: October 12, 2026 Closing Date: October 25, 2026 Key Roles & Responsibilities Driver Engagement, Retention & Growth: Formulate and execute driver engagement strategies to maintain an active, high-quality driver network; optimize onboarding, activation, and reactivation funnels to achieve >90% month-over-month retention ; implement incentive and loyalty programs to minimize churn. Marketplace Performance & Unit Economics: Drive Finished Rides growth while maintaining strict unit economics, Payback, and Internal Rate of Return (IRR) targets; monitor marketplace health metrics continuously. Supply–Demand Optimization: Balance supply and demand dynamics across coverage areas to minimize Estimated Time of Arrival (ETA), lower ride cancellation rates, and maximize marketplace reliability. Rider Growth & Lifecycle Management: Partner with marketing teams to boost active rider numbers, rides per user, and Lifetime Value (LTV) through targeted demand campaigns and category expansions. City-Level Operations: Own local city execution, identify operational bottlenecks, and implement tailored strategies in collaboration with cross-functional and global HQ teams. Risk, Safety, Regulatory Compliance & Tax: Lead platform safety initiatives in close partnership with government entities, LATRA (Land Transport Regulatory Authority), and law enforcement; ensure local regulatory compliance, tax reporting, and trip authenticity. Requirements & Qualifications Experience: 9+ years of progressive experience in operations, mobility/ride-hailing, marketplace platforms, or logistics management. Leadership Track Record: Proven background in leading large-scale operational teams and marketplace functions. Senior Operations Manager Data & Analytics Mastery: Advanced, expert-level proficiency in Microsoft Excel or Google Sheets, paired with a sharp data-driven problem-solving approach. Language & Communication: Fluent spoken and written English (working knowledge or fluency in Swahili is an added advantage). Core Competencies: Strategic thinking, fast execution, regulatory navigation (LATRA/local authorities), customer/driver empathy, and adaptability in high-growth environments. Benefits & Compensation Competitive salary package plus company stock option scheme. Flexible hybrid working model (minimum 2 days office attendance per week). Health and wellness perks. Career growth and international exposure within global tech operations. How to Apply Applications must be submitted through Bolt’s official career portal or local recruitment platform before the closing date. CLICK HERE TO APPLY Application Deadline: October 25, 2026 Note: Bolt is an equal opportunity employer.