Customer Service Supervisor

Customer Service SupervisorVacancy at Ongeza Agrovet CUSTOMER SERVICE SUPERVISOR (1 POST)DEPARTMENT: CUSTOMER SERVICEPOSITION: CUSTOMER SERVICE SUPERVISORLOCATION: ARUSHA, TANZANIAJob Summary:We are looking for a motivated and customer-focused Customer Service Leader to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions.KEY RESPONSIBILITIESLead and supervise the Customer Service team.Handle customer inquiries, complaints and requests professionally and promptly.Coordinate after-sales services, warranty claims and customer follow-ups.Support the Sales team in responding to customer inquiries and following up on leads.Ensure customers receive accurate information about solar products and services.Monitor customer satisfaction and recommend improvements.Prepare customer service reports and maintain accurate customer records.Coordinate with Sales, Technical and other departments to resolve customer issues.QUALIFICATIONS & EXPERIENCEDictionaries& EncyclopediasDiploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.At least 2–3 years of experience in Customer Service, Sales Support or a related role.Previous supervisory or team leadership experience is an added advantage.Experience in the renewable energy, electrical or electronics industry is another added advantage.Good computer skills and ability to use Microsoft Office applications.HOW TO APPLYInterested and qualified candidates should submit their CV and application letter in one file to:Subject Line: APPLICATION FOR CUSTOMER SERVICE SUPERVISOREmail: jobs@ongeza.comDeadline: 15thSeptember 2026Only shortlisted candidates will be contacted. CUSTOMER SERVICE SUPERVISOR (1 POST) DEPARTMENT: CUSTOMER SERVICE POSITION: CUSTOMER SERVICE SUPERVISOR LOCATION: ARUSHA, TANZANIA Job Summary: We are looking for a motivated and customer-focused Customer Service Leader to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions. KEY RESPONSIBILITIES Lead and supervise the Customer Service team. Handle customer inquiries, complaints and requests professionally and promptly. Coordinate after-sales services, warranty claims and customer follow-ups. Support the Sales team in responding to customer inquiries and following up on leads. Ensure customers receive accurate information about solar products and services. Monitor customer satisfaction and recommend improvements. Prepare customer service reports and maintain accurate customer records. Coordinate with Sales, Technical and other departments to resolve customer issues. QUALIFICATIONS & EXPERIENCE Dictionaries& Encyclopedias Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field. At least 2–3 years of experience in Customer Service, Sales Support or a related role. Previous supervisory or team leadership experience is an added advantage. Experience in the renewable energy, electrical or electronics industry is another added advantage. Good computer skills and ability to use Microsoft Office applications. HOW TO APPLY Interested and qualified candidates should submit their CV and application letter in one file to: Subject Line: APPLICATION FOR CUSTOMER SERVICE SUPERVISOR Email: jobs@ongeza.com Deadline: 15thSeptember 2026 Only shortlisted candidates will be contacted.