Logbook Administration Agent

Logbook Administration Agent at Mogo Credit Tanzania Position:Logbook Administration AgentCompany:Mogo Credit TanzaniaLocation:Dar es Salaam, TanzaniaEmployment Type:Full-timeExperience:1–2 years Job Overview The Logbook Administration Agent will manage the documentation and administrative processes related to vehicle sales, logbook applications, Control Numbers, payments, reconciliations, and logbook follow-up. The role also involves supporting branches, resolving complaints, and maintaining accurate records and reports. Key Responsibilities Sales Documentation & EFD Receipts Receive and verify EFD receipts for all issued invoices. Match EFD receipts accurately with the relevant invoices and transactions. Sales Agreements & Logbook Documentation Prepare Sales Agreements for applicable vehicle sales. Coordinate signing of Sales Agreements and supporting documents. Verify that documents are complete, accurate, and properly signed. Maintain organized records of signed agreements and supporting documents. Control Numbers & Logbook Processing Submit completed documents for logbook processing. Maintain accurate trackers for submitted agreements and applications. Obtain and record Control Numbers. Monitor Control Numbers through payment and logbook processing. Follow up on unattended or overdue Control Numbers. Control Number Payments Process payments within the required timeframe. Verify payment details before making payments. Maintain payment records and supporting evidence. Reconcile paid Control Numbers with relevant logbook applications. Logbook Follow-Up Follow up regularly on submitted logbooks until completion. Maintain an updated pending/follow-up tracker. Escalate delayed or outstanding logbooks. Collect processed logbooks and verify their details. Branch Support & Complaint Resolution Respond to branch queries regarding logbooks, documentation, Control Numbers, payments, and delays. Resolve urgent logbook-related complaints promptly. Provide branches with timely status updates. Escalate critical or unresolved issues to supervisors/managers. Maintain records of complaints and resolutions. Reconciliation Prepare monthlyBlue Rock M-PESA/Selcom statementsfor reconciliation. Ensure transactions are properly captured and supported. Coordinate withto resolve discrepancies. Maintain monthly statements and reconciliation reports. Reporting & Records Prepare reports on:Logbooks submittedControl Numbers receivedControl Numbers paid and pendingLogbooks received versus pendingOutstanding/overdue logbooksBranch complaints and resolutions Logbooks submitted Control Numbers received Control Numbers paid and pending Logbooks received versus pending Outstanding/overdue logbooks Branch complaints and resolutions Maintain accurate electronic and physical records. Qualifications & Requirements Diploma or Bachelor’s degree in:Business AdministrationFinanceAccountingProcurementLogisticsRelated field Business Administration Finance Accounting Procurement Logistics Related field 1–2 years of relevant experiencein administration, documentation, operations, sales support, finance, or a similar role. Experience with government documentation, Control Numbers, payments, logbooks, or vehicle registration is an added advantage. Good working knowledge ofMicrosoft Excel and Microsoft Office applications. Experience withERP systemsis an added advantage. Application Applicants are required to submit their details through the employer’s online application system, including: First name Last name Email Phone number Updated CV Note:The provided vacancy does not state an application deadline. CLICK/TAP HERE TO APPLY: