Operations & Business Analytics Manager

Airtel Money – Operations & Business Analytics Manager Company:Airtel Tanzania / Airtel AfricaType:Full-timeLocation:TanzaniaPosted:August 2026Vacancy Reference:864 Job Overview Airtel Tanzania is seeking anOperations &to support Airtel Money operations through business analysis, performance monitoring, fraud and risk management, retail operations, data management, and mobile-commerce product implementation. The role combinesbusiness analytics, financial analysis, project management, operational administration, and stakeholder coordination. Key Responsibilities 1. Business Analytics & Insights Collect and analyze daily business data to support decision-making. Identify business trends and transaction patterns. Provide regular business insights to relevant stakeholders. Analyze customer transactions, revenue, and financial data. 2. Strategy & Business Projects Support the development and implementation of business strategies. Contribute to promotional plans and initiatives. Coordinate cross-functional business projects. Support business planning and translate strategies into detailed initiatives. Work effectively across different departments and management levels. 3. Performance Monitoring Monitor business-unit performance. Analyze customer transactions, revenues, and financial results. Track progress against business objectives. Identify performance issues and alert relevant stakeholders. 4. Fraud & Risk Management Analyze systems and transactions to identify potential fraud risks. Identify system loopholes and recommend corrective measures. Support efforts to minimize fraud and operational risks. 5. Business Intelligence & Data Management Maintain and manage important Airtel Money business data. Provide stakeholders with accurate and relevant information. Support data-driven decision-making across the business. 6. Retail & Business Partner Operations Develop and implement daily back-office routines for retail operations. Monitor retail-trade performance. Administer commissions, incentives, and payments to retail partners. Monitor business-partner performance. Follow up on payments owed to Airtel Money. Develop processes and procedures for efficient retail operations. Oversee second-level support for retail partners. Maintain records of applications and other retail-partner documentation. 7. Mobile Commerce Products & Services Prepare specifications for product enhancements. Coordinate and conductUser Acceptance Testing (UAT). Obtain sign-off for new services and enhancements. Coordinate implementation of new products and services with development partners and technical teams. Qualifications Education Bachelor’s degree in Business Administration or a business-related field. Technical & Professional Skills Candidates should have: Excellent knowledge of accounting functions. Experience working with large databases. Strong data interpretation and analytical skills. Understanding of financial statements andProfit & Loss (P&L). Project and program management skills. Strong organizational and interpersonal skills. Ability to work across different business units and organizational levels. Personal & Leadership Competencies The ideal candidate should demonstrate: Strong problem-solving skills. Strong analytical ability. Results-oriented approach. Ability to manage and coordinate professional teams. Strong ethical standards. Good internal and external networking skills. Key Areas to Highlight on Your CV For someone applying for this position, the most important keywords and experience areas are: Business Analytics | Data Analysis | Airtel Money/Mobile Money | Financial Analysis | P&L | Accounting | Database Management | Transaction Analysis | Fraud & Risk Management | Retail Operations | Business Partners | Project Management | UAT | Product Enhancements | Business Intelligence | Performance Monitoring | Commissions & Incentives | Process Improvement | Stakeholder Management How to Apply To submit your application, please follow the link provided below. CLICK HERE TO APPLY