Customer Care Agent (Branch)

Customer Care Agent (Branch)Vacancy at Mogo Credit Tanzania Customer Care Agent (Branch)Full-timeDar es SalaamTanzania Customer Care Agent (Branch) Full-timeDar es SalaamTanzania Full-time Dar es Salaam Tanzania DescriptionEnsure effective organization and execution of assigned tasks.Maintain a thorough understanding of the company’s operations and branchstructure.Comply with all ethical standards, policies, and professional norms.Safeguard the confidentiality of company and client information at all times.Take full responsibility for the accuracy, timeliness, and completeness of all assigned dutiesSupport clients visiting the branch by addressing inquiries and complaints in a professional and timely manner.Logging complaints in power apps.Process account amendments as required.Update client records and information in ERP.Providing final balance upon request.Follow up customer calls where necessary.Maintain a feedback loop with other departments by sharing recurring issues and customer insights.Assist in the preparation of reports.Research, identify, and resolve customer inquiries/complaints using available tools and resources.Escalate unresolved issues through Power App or route calls to the appropriate resources.Any other duties assigned.RequirementsProven background in customer care or client-facing roles.Fast and efficient in handling customer needs.Proficient computer skills.Ability to quickly learn and adapt to changes in processes and systems.Strong customer experience and relationshipskills.Excellent phone and email etiquette.How to Apply: DescriptionEnsure effective organization and execution of assigned tasks.Maintain a thorough understanding of the company’s operations and branchstructure.Comply with all ethical standards, policies, and professional norms.Safeguard the confidentiality of company and client information at all times.Take full responsibility for the accuracy, timeliness, and completeness of all assigned dutiesSupport clients visiting the branch by addressing inquiries and complaints in a professional and timely manner.Logging complaints in power apps.Process account amendments as required.Update client records and information in ERP.Providing final balance upon request.Follow up customer calls where necessary.Maintain a feedback loop with other departments by sharing recurring issues and customer insights.Assist in the preparation of reports.Research, identify, and resolve customer inquiries/complaints using available tools and resources.Escalate unresolved issues through Power App or route calls to the appropriate resources.Any other duties assigned.RequirementsProven background in customer care or client-facing roles.Fast and efficient in handling customer needs.Proficient computer skills.Ability to quickly learn and adapt to changes in processes and systems.Strong customer experience and relationshipskills.Excellent phone and email etiquette. Description Ensure effective organization and execution of assigned tasks.Maintain a thorough understanding of the company’s operations and branchstructure.Comply with all ethical standards, policies, and professional norms.Safeguard the confidentiality of company and client information at all times.Take full responsibility for the accuracy, timeliness, and completeness of all assigned dutiesSupport clients visiting the branch by addressing inquiries and complaints in a professional and timely manner.Logging complaints in power apps.Process account amendments as required.Update client records and information in ERP.Providing final balance upon request.Follow up customer calls where necessary.Maintain a feedback loop with other departments by sharing recurring issues and customer insights.Assist in the preparation of reports.Research, identify, and resolve customer inquiries/complaints using available tools and resources.Escalate unresolved issues through Power App or route calls to the appropriate resources.Any other duties assigned. Ensure effective organization and execution of assigned tasks. Maintain a thorough understanding of the company’s operations and branch structure. Comply with all ethical standards, policies, and professional norms. Safeguard the confidentiality of company and client information at all times. Take full responsibility for the accuracy, timeliness, and completeness of all assigned duties Support clients visiting the branch by addressing inquiries and complaints in a professional and timely manner. Logging complaints in power apps. Process account amendments as required. Update client records and information in ERP. Providing final balance upon request. Follow up customer calls where necessary. Maintain a feedback loop with other departments by sharing recurring issues and customer insights. Assist in the preparation of reports. Research, identify, and resolve customer inquiries/complaints using available tools and resources. Escalate unresolved issues through Power App or route calls to the appropriate resources. Any other duties assigned. Requirements Proven background in customer care or client-facing roles.Fast and efficient in handling customer needs.Proficient computer skills.Ability to quickly learn and adapt to changes in processes and systems.Strong customer experience and relationshipskills.Excellent phone and email etiquette. Proven background in customer care or client-facing roles. Fast and efficient in handling customer needs. Proficient computer skills. Ability to quickly learn and adapt to changes in processes and systems. Strong customer experience and relationshipskills. Excellent phone and email etiquette. Note:The provided vacancy does not state an application deadline. TAP / CLICK/TAP HERE TO APPLY: