Floor Manager

Job Title: Floor Manager Department: Operations Reports to: Chief Operations Officer Location: Dar es salaam Job Summary: A dynamic high end restaurant is looking for floor manager responsible for the overall management and performance of the restaurant, covering both front-of-house and back-of house operations. This includes supervising service and kitchen teams, ensuring high-quality food and service delivery, maintaining operational standards, and achieving business targets. The ideal candidate is a hands-on leader who can balance guest satisfaction, team performance, and operational efficiency. Floor Manager Job Vacancy at MUV Group Key Responsibilities: Restaurant Operations Oversight Manage and coordinate all daily operations of the restaurant, including dining, kitchen, bar, and customer service. Ensure smooth collaboration between front-of-house and kitchen teams for seamless service. Oversee opening and closing procedures, daily checklists, and shift transitions. Kitchen & Food Quality Supervision Work closely with the Head Chef to monitor food preparation, presentation, portion control, and kitchen hygiene. Ensure consistent quality, taste, and timely food service aligned with menu standards. Monitor kitchen staff discipline, attendance, and productivity. Team Leadership & Staff Management Lead and supervise all restaurant staff including waiters, hosts, bar staff, kitchen team, and cleaning crew. Recruit, train, evaluate, and develop team members for high performance. Set performance expectations and conduct regular team briefings and reviews. Guest Experience & Customer Service Maintain a strong presence on the floor to engage with guests and resolve complaints effectively. Ensure exceptional customer service standards are maintained across all areas. Handle VIP guests and large group bookings with professionalism and attention to detail. Financial & Business Performance Monitor daily sales, expenses, and inventory to meet revenue and cost targets. Manage supplier relationships and approve supply orders to control kitchen and bar stock levels. Analyze operational performance and implement cost-saving measures without compromising quality. Compliance, Safety & Hygiene Enforce adherence to health, safety, and hygiene regulations in both front and back of house. Conduct regular audits and spot checks in service areas, kitchen, and storage. Maintain all necessary records related to health and safety compliance. Qualifications & Experience : Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Minimum of 2–4 years’ experience in a supervisory or floor management role within hospitality, restaurant, lounge, bar or retail operations. Strong leadership and people-management skills with the ability to motivate and supervise staff effectively. Excellent customer service skills with the ability to handle guest complaints professionally and efficiently. Proven ability to manage daily floor operations, including staff scheduling, table/space allocation, and service flow. Good communication and interpersonal skills; fluent in English (additional languages are an advantage). Strong problem-solving skills and the ability to make quick decisions in a fast paced environment. Knowledge of health, safety, and hygiene standards and compliance with company policies. Basic computer skills, including POS systems, reporting, and MS Office. Manage the restaurant’s social media presence by posting approved photos, videos, stories, promotional materials, and other relevant content. Support social media awareness, audience engagement, and online visibility by maintaining an active and appealing digital presence. Working Conditions May require working during off-hours for emergencies. Physical ability to plan and inspect shifts. Ability to work flexible hours, including evenings, weekends, and public holidays. How to Apply To apply, kindly send your updated CV and full-length photo to: cv@muvgroup.com not later than 14 th September 2026. Only shortlisted candidates will be contacted. ALSO READ | Cashier Job Vacancy at MUV Group