Guest Relations

Job Tittle: Guest Relations Department: Front of House /Guest Relations Reports To: Chief Operations Officer / Floor Supervisor Location: Dar es Salaam Employment Type: Full-Time JOB SUMMARY A dynamic high end restaurant is looking for a professional, elegant, warm, and customer focused Guest Relations Officer to join our team. The guest relations officer will be the first point of contact for guests, responsible for creating an exceptional first impression and ensuring that every guest receives a warm, personalized, and professional welcome. The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, a polished appearance, and the ability to remain calm and professional in a busy, high-end restaurant and lounge environment to ensure smooth guest flow and an outstanding dining and entertainment experience. Guest Relations Job Vacancy at MUV Group KEY RESPONSIBILITIES Guest Reception and Welcome Welcome all guests warmly, professionally, and with a genuine smile upon arrival. Acknowledge guests promptly and courteously, even when attending to another guest. Greet guests using appropriate professional etiquette and maintain a friendly and welcoming attitude. Confirm reservations and establish guests’ seating preferences where applicable. Escort guests to their assigned tables and assist with seating. Ensure guests feel comfortable and well attended to from the moment they arrive. Assist VIP and returning guests with personalized service in accordance with company standards. Reservations and Table Management Receive and manage guest reservations through the approved reservation system, telephone, social media, or other designated channels. Confirm reservations and maintain accurate reservation records. Monitor table availability and coordinate seating arrangements with the floor team. Maintain an up-to-date seating plan and ensure tables are allocated efficiently. Manage waiting lists during busy periods and provide guests with realistic waiting times. Keep guests informed of any delays and offer appropriate alternatives where possible. Coordinate with the Restaurant Manager and Floor Supervisor regarding table availability and guest flow. Ensure reservations, special requests, birthdays, celebrations, and VIP arrangements are communicated to the relevant team members. Guest Experience Maintain a high standard of hospitality and customer service at all times. Observe guests’ needs and respond proactively to requests. Assist in handling guest inquiries regarding menus, restaurant facilities, operating hours, events, promotions, and services. Listen attentively to guest concerns and escalate complaints promptly to the appropriate manager. Follow up with guests where necessary to ensure concerns have been addressed. Build positive relationships with regular guests while maintaining professional boundaries. Assist in creating a welcoming, sophisticated, and memorable atmosphere. Sales and Promotional Support Be knowledgeable about the restaurant’s menu, drinks, promotions, events, entertainment, and special offers. Communicate current promotions and events to guests where appropriate. Support management in promoting special events and restaurant offerings through social media. Identify opportunities to enhance the guest experience and encourage repeat visits. Maintain awareness of daily specials, unavailable items, and operational changes. Social Media Management Assist in managing the restaurant’s social media platforms and online presence. Create and post approved photos, videos, stories and promotional content. Showcase the restaurant’s food, drinks, ambience, events, entertainment and special offers. Engage with customers through comments, messages and online inquiries professionally. Promote upcoming events, promotions and menu launches through social media. Capture approved guest experiences and venue activities for marketing purposes. Monitor customer feedback and escalate complaints or sensitive matters to management. Maintain a consistent, professional and attractive brand image across all platforms. Provide basic updates to management on social media engagement and customer response. REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCE Certificate, Diploma, or equivalent qualification in Hospitality, Hotel Management, Tourism, Customer Service, or a related field is an advantage. Previous experience as a Hostess, Receptionist, Guest Relations Officer, Front Desk Agent, or Customer Service Representative in hospitality industry is preferred. Experience in a high-end restaurant, hotel, bar, lounge, fine-dining establishment, or hospitality environment will be an added advantage. Discretion and respect for guest confidentiality. Basic computer and reservation-system skills. Social Media Management skills Ability to handle pressure and remain calm during busy periods. Strong attention to detail. Good problem-solving skills. Professional telephone etiquette. Ability to work effectively as part of a team. Good knowledge of hospitality etiquette. Ability to interact confidently with local and international guests. Working Conditions Ability to work flexible hours, including evenings, weekends, and public holidays. How to Apply To apply, kindly send your updated CV and full-length photo to: cv@muvgroup.com not later than 14 th September 2026 . Only shortlisted candidates will be contacted. ALSO READ | Floor Manager Job Vacancy at MUV Group