Specialist, Digital Channels & Online Pay

Specialist, Digital Channels & Online Pay at Vodacom Tanzania – September 2026 Vodacom Tanzania is seeking aSpecialist, Digital Channels & Online Payto support the growth, performance, and continuous improvement of M-Pesa digital channels and online payment solutions. Job Details Job Purpose The Specialist will report to theManager, Digital Channels & Online Paymentsand support the execution, monitoring, and improvement of M-Pesa digital channels and online payment solutions. The role focuses on: Digital channel performance and adoption Online payment growth and support Product development and innovation Partner and stakeholder coordination Customer experience Analytics and commercial performance Governance, risk and compliance Key Responsibilities 1. Digital Channels Support growth and adoption of M-Pesa digital channels. Monitor usage, revenue, service availability and channel performance. Identify performance gaps and coordinate improvements. Prepare dashboards and performance reports. Support customer awareness and adoption initiatives. 2. Online Payments Support growth of online payment solutions. Monitor transaction performance, revenue and service issues. Improve customer experience and usage. Identify new online payment opportunities. Support implementation of approved payment use cases. 3. Product Development & Innovation Gather and validate customer and business requirements. Support business cases and product enhancements. Coordinate testing, launches and post-launch reviews. Maintain product documentation and trackers. Monitor market trends and recommend improvements. 4. Partnership & Stakeholder Management Engage with partners and digital ecosystem players. Coordinate partner onboarding, testing and issue resolution. Track partner performance and commitments. Work with internal and external stakeholders on digital initiatives. 5. Customer Experience Monitor customer feedback and service issues. Coordinate resolution of customer-impacting incidents. Recommend improvements to customer journeys. Support service reliability and accurate customer information. 6. Analytics & Commercial Performance Analyse customer, transaction and revenue data. Support forecasting and business-case development. Prepare performance reports. Track initiative delivery and commercial outcomes. 7. Governance, Risk & Compliance Ensure compliance with regulatory and internal requirements. Support required approvals and reviews. Maintain audit and compliance documentation. Escalate risks, control gaps and service issues. Qualifications ABachelor’s Degreein any of the following or a related discipline: Business Administration Economics Finance Marketing Information Technology Telecommunications Engineering Required Experience Minimum2 years of relevant experiencein areas such as: Digital products Digital payments Fintech Financial services E-commerce Business development Product support Practical experience withdigital products, mobile applications, payment platforms or digital customer channelsis required. Experience in the following is also relevant: Business analysis Performance reporting Requirements documentation Product testing Project coordination Partner support Additional Advantage Knowledge of: Mobile money Online commerce Virtual cards Application ecosystems Customer journeys Platform-based business models Ideal Candidate Profile The strongest candidate would have a combination of: Digital payments or fintech experience M-Pesa/mobile-money knowledge Business analysis and product-support capability Strong analytical and reporting skills Understanding of customer journeys and digital channels Stakeholder and partnerskills Product-development and testing experience Commercial awareness Risk and compliance awareness How to Apply Applications should be submitted through Vodacom’s official careers portal: CLICK HERE TO APPLY