Provisioning Manager

Vacancy at Airtel Tanzania, Dar es Salaam October 2026 Job Opportunity: Provisioning– Airtel TanzaniaCompany:Airtel Tanzania (Airtel Africa)Position:Provisioning ManagerLocation:TanzaniaApplication Link:Apply Online HereAbout Airtel AfricaAt Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drives us. We champion diversity, anticipate, adapt, and deliver solutions that enrich the lives of the communities we serve. By choosing Airtel, you choose to be part of a winning team with a brilliant opportunity to build a career in your field of expertise across our operating companies in Africa.Airtel Africa is an equal opportunity employer and remains fully committed to diversity and inclusion in the workplace.Key Responsibilities1. ProcessManage postpaid adjustments.Initiate the Prepaid Number Management System (NMS).Collaborate with IT to develop systems supporting a comprehensive postpaid business model and subscriber management.Align all postpaid provisioning activities to improve customer satisfaction.Innovate new customer-friendly activation strategies through technology.Review operational KPIs of partners and trade excellence.2. Process ImprovementBenchmark internal processes against industry best practices.Identify opportunities for process improvement and suggest solutions to achieve desired business results.Set up control points and triggers for internal control and compliance.Track adherence to processes and business guidelines.3. Project ManagementPlan and manage projects within the vertical for postpaid and prepaid provisioning.Coordinate with project leaders across various functions.4. Process Compliance & Quality AssuranceSet up control points and triggers for internal control and compliance.Share daily Management Information (MI) reports on system failures and mismatches.Plan and implement a robust complaint management system at the circle level to reduce postpaid and prepaid provisioning complaints.Analyze customer complaints by process, design action plans for improvement, and collaborate with process owners to implement changes.Ensure 100% resolution of customer requests within defined SLAs (Service Level Agreements).Work with cross-functional teams to streamline processes, enhance customer experience, reduce activation times, and ensure error-free provisioning.5. Billing OperationsOversee end-to-end billing processes for the enterprise customer portfolio to ensure accurate and timely invoice generation.Monitor billing cycles and ensure invoices are issued within agreed timelines.Investigate and resolve billing discrepancies, disputes, and customer queries promptly.Perform regular billing reconciliations to identify revenue leakages, missed charges, or overbilling risks.Manage credit notes, billing adjustments, and account corrections in accordance with company policies.Candidate Requirements & QualificationsEducation:Graduate or Post-Graduate degree. An Operations background with an MBA is highly preferred.Experience:Minimum of 7 years of relevant working experience, including at least 4 years in the telecom or BPO sector.Key Competencies & Behavioral SkillsStrong leadership capabilities with proven experience leading senior cross-functional teams.High capability for innovation and result orientation.Excellent interpersonal and communication skills.Exceptional organizational and time management abilities.Deep sensitivity to all Balance Scorecard attributes.How to ApplyInterested candidates should submit their application online through the official Airtel Careers Portal using the link below:Click Here to Apply for Provisioning Manager at Airtel Job Opportunity: Provisioning– Airtel Tanzania Company:Airtel Tanzania (Airtel Africa) Application Link:Apply Online Here About Airtel Africa At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drives us. We champion diversity, anticipate, adapt, and deliver solutions that enrich the lives of the communities we serve. By choosing Airtel, you choose to be part of a winning team with a brilliant opportunity to build a career in your field of expertise across our operating companies in Africa. Airtel Africa is an equal opportunity employer and remains fully committed to diversity and inclusion in the workplace. Key Responsibilities 1. Process Manage postpaid adjustments. Initiate the Prepaid Number Management System (NMS). Collaborate with IT to develop systems supporting a comprehensive postpaid business model and subscriber management. Align all postpaid provisioning activities to improve customer satisfaction. Innovate new customer-friendly activation strategies through technology. Review operational KPIs of partners and trade excellence. 2. Process Improvement Benchmark internal processes against industry best practices. Identify opportunities for process improvement and suggest solutions to achieve desired business results. Set up control points and triggers for internal control and compliance. Track adherence to processes and business guidelines. 3. Project Management Plan and manage projects within the vertical for postpaid and prepaid provisioning. Coordinate with project leaders across various functions. 4. Process Compliance & Quality Assurance Share daily Management Information (MI) reports on system failures and mismatches. Plan and implement a robust complaint management system at the circle level to reduce postpaid and prepaid provisioning complaints. Analyze customer complaints by process, design action plans for improvement, and collaborate with process owners to implement changes. Ensure 100% resolution of customer requests within defined SLAs (Service Level Agreements). Work with cross-functional teams to streamline processes, enhance customer experience, reduce activation times, and ensure error-free provisioning. 5. Billing Operations Oversee end-to-end billing processes for the enterprise customer portfolio to ensure accurate and timely invoice generation. Monitor billing cycles and ensure invoices are issued within agreed timelines. Investigate and resolve billing discrepancies, disputes, and customer queries promptly. Perform regular billing reconciliations to identify revenue leakages, missed charges, or overbilling risks. Manage credit notes, billing adjustments, and account corrections in accordance with company policies. Candidate Requirements & Qualifications Education:Graduate or Post-Graduate degree. An Operations background with an MBA is highly preferred. Experience:Minimum of 7 years of relevant working experience, including at least 4 years in the telecom or BPO sector. Key Competencies & Behavioral Skills Strong leadership capabilities with proven experience leading senior cross-functional teams. High capability for innovation and result orientation. Excellent interpersonal and communication skills. Exceptional organizational and time management abilities. Deep sensitivity to all Balance Scorecard attributes. How to Apply Interested candidates should submit their application online through the official Airtel Careers Portal using the link below: Click Here to Apply for Provisioning Manager at Airtel