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Front Desk Agent Johari Rotana Company Overview Johari Rotana is a premier 5-star luxury hotel located in the heart of Dar es Salaam, operating under the renowned Rotana Hotel Management Corporation. Offering world-class hospitality, luxury accommodations, and state-of-the-art amenities, Johari Rotana is dedicated to delivering memorable experiences to business and leisure travelers alike. Position Summary Job Title: Front Desk Agent Organization: Johari Rotana (Rotana Hotel Management Corporation) Job Location: Dar es Salaam, Tanzania Department: Front Office Reporting To: Front Office Supervisor / Duty Manager Employment Type: Full-Time / Permanent Job Purpose The Front Desk Agent delivers prompt, courteous, and personalized service to guests throughout their journey—from arrival to departure. This role is responsible for seamless check-in and check-out procedures, guest orientation, front desk cashiering, and maintaining the highest levels of guest satisfaction and privacy. Key Responsibilities & Accountabilities Guest Relations & Customer Service: Personally greet guests by name, assist with check-in procedures, and escort guests to their rooms. Provide comprehensive room and hotel orientation, answering queries regarding hotel facilities, operating hours, promotions, and local attractions. Deliver personalized service to create memorable experiences and maintain high guest satisfaction scores. Front Desk & Cashiering Operations: Process guest check-ins, check-outs, and account settlements accurately using computerized Front Office systems. Post incidental charges correctly and adhere strictly to hotel cashiering standards, financial controls, and procedures. Maintain up-to-date awareness of daily room rates, promotions, packages, and hotel occupancy levels. Compliance, Privacy & Standards: Protect guest privacy by ensuring strict confidentiality of guest details and room information. Uphold hotel policies, standard operating procedures (SOPs), and service standards at all times. Candidate Qualifications, Skills & Experience Education & Experience: Educational Background: Degree or Diploma in Hospitality Management, Hotel Management, or a related field. Work Experience: Prior front office/reception experience within a reputable or star-rated hotel environment. System Knowledge: Experience with PMS platforms like Opera is a strong advantage. Languages & Communication: Fluency in spoken and written English is essential. Proficiency in Swahili or additional international languages (e.g., French, Arabic) is an added advantage. Core Competencies: Dynamic, proactive, and customer-driven personality with an approachable demeanor. Ability to work effectively under pressure in a high-volume, multi-cultural environment. Excellent problem-solving, interpersonal, and team-collaboration skills. How to Apply Interested and qualified hospitality professionals can apply directly through Rotana’s official career portal: Location: Dar es Salaam, Tanzania CLICK HERE TO APPLY