Guest Experience Agent

Job Opportunity: Guest Experience Agent – Four Seasons Hotels & Resorts Department:Front Office / Guest Experience About the Role Four Seasons Hotels & Resorts is seeking aGuest Experience Agentto deliver intuitive, high-touch luxury service throughout every stage of the guest journey. In this role, you will act as a warm and attentive host, ensuring guests feel recognized, valued, and cared for from pre-arrival through departure. You will manage check-ins, check-outs, guest communications, reservations, and special requests, acting as a key ambassador for the Four Seasons brand. Key Responsibilities Guest Check-In & Departure:Welcome and register guests warmly and efficiently, ensure correct room assignments and rates, and coordinate smooth departures while verifying total satisfaction. Personalized Guest Journey:Assist with pre-arrival preparations, monitor guest communications (chat, email, and phone), handle special requests, and curate personalized itineraries and experiences. In-Stay Engagement & Concierge Support:Interact with guests throughout property public areas, providing tailored recommendations, securing outlet/activity reservations, and assisting with concierge-related inquiries. Profile Management & Preferences:Update and maintain guest preference profiles (Golden Profiles) in property management systems to ensure tailored service across the stay. Service Recovery & Resolution:Address guest concerns with empathy and professionalism, take swift corrective action, and maintain seamless follow-up to ensure complete satisfaction. Cross-Departmental Collaboration:Work closely with Rooms, Housekeeping, Food & Beverage, Spa, and Guest Services teams to ensure flawless operational coordination. Qualifications & Requirements Education:High school diploma or equivalent (Degree in Hospitality Management or related field is an advantage). Experience:Minimum of 1 year of customer service or front office/reception experience, preferably within a luxury, resort, or high-end hospitality environment. Technical Skills:Knowledge of hotel property management systems (e.g., Opera) and guest messaging systems (e.g., HotSOS) is preferred.Proficiency in basic computer applications and Microsoft Office Suite. Knowledge of hotel property management systems (e.g., Opera) and guest messaging systems (e.g., HotSOS) is preferred. Proficiency in basic computer applications and Microsoft Office Suite. Interpersonal Skills:Exceptional verbal and written communication skills.Strong emotional intelligence, cross-cultural sensitivity, and a passionate, customer-first mindset.Excellent time management and organizational skills with the ability to multitask under pressure.Multilingual capabilities are highly desirable. Exceptional verbal and written communication skills. Strong emotional intelligence, cross-cultural sensitivity, and a passionate, customer-first mindset. Excellent time management and organizational skills with the ability to multitask under pressure. Multilingual capabilities are highly desirable. What Is Offered Competitive salary and comprehensive benefits package Complimentary accommodation at Four Seasons Hotels and Resorts worldwide Professional training and career development opportunities Employee assistance programs and wellbeing perks Complimentary meals and uniform dry cleaning services How to Apply To submit your application directly to Four Seasons, please visit the officialpage: