Front Desk Supervisor

Job Opportunity: Front Desk Supervisor – Four Seasons Hotels & Resorts Department:Front Office / Rooms About the Role Four Seasons Hotels & Resorts is seeking a dedicatedFrontSupervisorto join the Rooms division. In this leadership role, you will oversee daily front office operations, ensuring seamless check-in and check-out procedures while maintaining the high luxury standards of the Four Seasons brand. You will act as a primary operational contact, guiding and supporting Front Desk Agents, handling elevated guest interactions, and driving high levels of guest satisfaction throughout their stay. Key Responsibilities Operational Leadership:Supervise frontworkflow, review daily arrivals/departures, and ensure smooth, efficient check-in and check-out experiences for all guests. Team Guidance & Training:Coach, mentor, and support Front Desk Agents; assist in training team members on brand standards, service protocols, and system procedures. Guest Relations & Service Recovery:Actively engage with guests, recognize VIPs and returning guests, address guest concerns with empathy and authority, and ensure swift resolution of operational challenges. Room & Inventory Management:Coordinate closely with Housekeeping and Engineering to manage room availability, handle special room assignments, and accommodate unique guest preferences. Administrative & Financial Control:Ensure accurate billing practices, manage cash handling oversight, audit front desk shift reports, and maintain compliance with internal financial controls. Cross-Departmental Synergy:Collaborate effectively with Concierge, Valet, Housekeeping, and Security to deliver a unified, luxury guest experience. Qualifications & Requirements Education:High school diploma or equivalent (Bachelor’s degree in Hospitality Management or related field is an advantage). Experience:Minimum of 2–3 years of front desk/front office experience within a hotel or resort environment.Prior supervisory or team lead experience in a luxury hospitality setting is highly preferred. Minimum of 2–3 years of front desk/front office experience within a hotel or resort environment. Prior supervisory or team lead experience in a luxury hospitality setting is highly preferred. Technical Skills:Proficiency with hotel Property Management Systems (PMS), particularly Opera.Computer literacy, including proficiency in Microsoft Office applications. Proficiency with hotel Property Management Systems (PMS), particularly Opera. Computer literacy, including proficiency in Microsoft Office applications. Interpersonal Skills:Strong leadership, coaching, and interpersonal abilities.Exceptional verbal and written communication skills in English (additional languages are a plus).Excellent problem-solving, stress management, and decision-making capabilities. Strong leadership, coaching, and interpersonal abilities. Exceptional verbal and written communication skills in English (additional languages are a plus). Excellent problem-solving, stress management, and decision-making capabilities. What Is Offered Competitive salary and comprehensive benefits package Complimentary accommodation at Four Seasons Hotels and Resorts worldwide Career progression and professional growth opportunities within a global brand Employee assistance programs and wellbeing perks Complimentary meals on duty and uniform care How to Apply To submit your application directly to Four Seasons, please visit the official job page: