Digital Channels Manager

Airtel Money – Digital Channels Manager August 2026 Job Vacancy Position:Digital Channels– Airtel MoneyEmployer:Airtel TanzaniaType:Full-timeLocation:Tanzania Job Summary Airtel Tanzania is seeking aDigital Channels Managerto develop and execute the Airtel Money digital-channel strategy, drive customer adoption and usage, improve digital customer journeys, and grow transaction volumes and revenue. The role involvesdigital channels such asmobile applications, USSD and APIs, coordinating with technology and business teams, managing fintech and other partners, and using data to improve digital financial services. Key Responsibilities 1. Digital Channel Strategy & Growth Develop and execute the Airtel Money digital-channel strategy. Increase adoption and usage across customer segments. Identify opportunities to digitize customer journeys and reduce reliance on assisted channels. Conduct customer and market research. Develop plans to increase active users, transactions and revenue. Benchmark Airtel Money channels against competitors and industry best practices. 2. Digital Channel Management & Optimization Manage the full lifecycle of Airtel Money digital channels and services. Develop channel requirements, business cases, user stories and enhancement roadmaps. Monitor channel performance and customer feedback. Improve digital-channel availability, reliability and usability. Drive implementation of new features, products and services. Improve conversion rates, customer journeys and transaction success rates. 3. Customer Experience & Engagement Work with Customer Experience teams to improve digital journeys. Improve customer onboarding and self-service. Analyze customer and transaction data to identify improvement opportunities. Collaborate with Marketing and Retention teams on engagement campaigns. Support customer education and awareness initiatives. 4. Partner & Stakeholder Management Work with Technology, Product, Marketing, Finance, Legal and Compliance teams. Manage relationships with fintechs, aggregators, channel partners and solution providers. Coordinate third-party integrations and digital ecosystem partnerships. Participate in vendor evaluations and digital-service agreement negotiations. 5. Compliance, Governance & Risk Ensure digital-channel operations comply with regulatory and internal requirements. Maintain compliance withAML, KYC, security, risk and data-privacyrequirements. Support audits and regulatory reviews. Identify and mitigate operational risks affecting digital services. Ensure customer data and digital platforms are appropriately protected. 6. Performance Management & Reporting Conduct daily, weekly and monthly performance reviews. Track KPIs including:Active usersApp adoptionTransaction volumes and valuesConversion ratesRevenueTransaction success rates Active users App adoption Transaction volumes and values Conversion rates Revenue Transaction success rates Develop dashboards and management reports. Use data insights to drive continuous improvement. Prepare business-performance reviews and strategic recommendations. Qualifications Education Bachelor’s degree in:Business AdministrationMarketingInformation TechnologyEquivalent/relevant field Business Administration Marketing Information Technology Equivalent/relevant field Experience At least 3 years of experiencein:Digital ChannelsProduct ManagementDigital Financial ServicesFintechMobile Money Digital Channels Product Management Digital Financial Services Fintech Mobile Money Proven experience driving adoption and growth of digital platforms. Experience withmobile applications, USSD, APIs and digital ecosystems. Strong understanding of customer experience and digital customer journeys. Experience in data analysis and performance management. Knowledge of Agile methodologies and digital product tools. Strong stakeholder-management and communication skills. Added Advantage MBA Professional financial certification Key Skills Digital financial services Mobile money Digital product management Customer journey optimization Data analytics KPI and performance management Agile delivery API and USSD ecosystem knowledge Partner/vendor management Risk, AML and KYC awareness Stakeholder management Strategic planning How to Apply: To submit your application, please follow the link provided below. CLICK HERE TO APPLY