Onboarding Customer Service Agent

Cartrack Tanzania Limited | Full timeOnboarding Customer Service AgentAbout UsA leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners – across 23 countries over 5 continents.Job Description➢ Update Fleet lists regularly➢ Liaise with the scheduling team on pending fitments➢ Liaise with Technicians on scheduled fitments prior to fitment➢ Escalate and resolve irregularities for scheduling or technician issues➢ Confirm fitment location and contacts on new projects➢ Maintaining a positive, empathetic, and professional attitude towardalways.➢ Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.➢ Train customers on how to derive the most value from our Software-as-a-Service platform.➢ Ensuresatisfaction and provide professional customer support.➢ Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.➢ Responding promptly to customer inquiries and communicating with customers through various channels.➢ Providing feedback on the efficiency of the customer service process.➢ Identify opportunities to sell additional services and or Cartrack software applications to clients.➢ Compile daily efficiency and productivity reports.➢ Perform other related duties as assigned by supervisor.RequirementsDiploma/Bachelor Degree in Business administration,Public relations,Marketing or any other related Field.1-3 Years experience as a customer service agent or any customer service engagement service.Ability to guide new customers through registration, account setup, product/service orientation, and initial troubleshootingAble to Speak fluent English and Swahili.An individual who enjoys serving Clients.How to Apply : Cartrack Tanzania Limited | Full timeOnboarding Customer Service AgentAbout UsA leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners – across 23 countries over 5 continents.Job Description➢ Update Fleet lists regularly➢ Liaise with the scheduling team on pending fitments➢ Liaise with Technicians on scheduled fitments prior to fitment➢ Escalate and resolve irregularities for scheduling or technician issues➢ Confirm fitment location and contacts on new projects➢ Maintaining a positive, empathetic, and professional attitude towardalways.➢ Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.➢ Train customers on how to derive the most value from our Software-as-a-Service platform.➢ Ensuresatisfaction and provide professional customer support.➢ Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.➢ Responding promptly to customer inquiries and communicating with customers through various channels.➢ Providing feedback on the efficiency of the customer service process.➢ Identify opportunities to sell additional services and or Cartrack software applications to clients.➢ Compile daily efficiency and productivity reports.➢ Perform other related duties as assigned by supervisor.RequirementsDiploma/Bachelor Degree in Business administration,Public relations,Marketing or any other related Field.1-3 Years experience as a customer service agent or any customer service engagement service.Ability to guide new customers through registration, account setup, product/service orientation, and initial troubleshootingAble to Speak fluent English and Swahili.An individual who enjoys serving Clients. Cartrack Tanzania Limited | Full time Onboarding Customer Service Agent About Us A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners – across 23 countries over 5 continents. Job Description ➢ Update Fleet lists regularly➢ Liaise with the scheduling team on pending fitments➢ Liaise with Technicians on scheduled fitments prior to fitment➢ Escalate and resolve irregularities for scheduling or technician issues➢ Confirm fitment location and contacts on new projects➢ Maintaining a positive, empathetic, and professional attitude towardalways.➢ Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.➢ Train customers on how to derive the most value from our Software-as-a-Service platform.➢ Ensuresatisfaction and provide professional customer support.➢ Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.➢ Responding promptly to customer inquiries and communicating with customers through various channels.➢ Providing feedback on the efficiency of the customer service process.➢ Identify opportunities to sell additional services and or Cartrack software applications to clients.➢ Compile daily efficiency and productivity reports.➢ Perform other related duties as assigned by supervisor.RequirementsDiploma/Bachelor Degree in Business administration,Public relations,Marketing or any other related Field.1-3 Years experience as a customer service agent or any customer service engagement service.Ability to guide new customers through registration, account setup, product/service orientation, and initial troubleshootingAble to Speak fluent English and Swahili.An individual who enjoys serving Clients. ➢ Update Fleet lists regularly ➢ Liaise with the scheduling team on pending fitments ➢ Liaise with Technicians on scheduled fitments prior to fitment ➢ Escalate and resolve irregularities for scheduling or technician issues ➢ Confirm fitment location and contacts on new projects ➢ Maintaining a positive, empathetic, and professional attitude towardalways. ➢ Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice. ➢ Train customers on how to derive the most value from our Software-as-a-Service platform. ➢ Ensuresatisfaction and provide professional customer support. ➢ Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop. ➢ Responding promptly to customer inquiries and communicating with customers through various channels. ➢ Providing feedback on the efficiency of the customer service process. ➢ Identify opportunities to sell additional services and or Cartrack software applications to clients. ➢ Compile daily efficiency and productivity reports. ➢ Perform other related duties as assigned by supervisor. Requirements Diploma/Bachelor Degree in Business administration,Public relations,Marketing or any other related Field. 1-3 Years experience as a customer service agent or any customer service engagement service. Ability to guide new customers through registration, account setup, product/service orientation, and initial troubleshooting Able to Speak fluent English and Swahili. An individual who enjoys serving Clients. How to Apply : CLICK/TAP HERE TO APPLY: