Customer Services Officer

JOB OPPORTUNITY: CUSTOMER SERVICES OFFICER Duty Station:Head Office, Morogoro Department:Sales & Customer Services Application Deadline:October 20, 2026 About the Company RETOMINING Investment Limitedis a Tanzanian mining and development company established in 2023 and headquartered in Msamvu Area, Morogoro. The company specializes in the production and distribution of high-quality granite aggregates from its mining operations in Mikese, Morogoro. As part of strengthening our operational and customer-service functions, we invite applications from suitably qualified, competent, and motivated Tanzanians for the position ofCustomer Services Officer. Job Summary RETOMINING Investment Limited is seeking a competent, proactive, customer-focused, and results-orientedCustomer Services Officerto manage customer enquiries, orders, complaints, feedback, and customer relationships across the company’s mining and aggregate business operations. The successful candidate will serve as a vital link between the company and its customers, working closely with the Sales, Production, Dispatch, Transport, Accounts, and Operations teams to ensure efficient order processing, timely delivery, accurate communication, and a high standard of service delivery. Key Responsibilities Customer Support & Engagement:Receive, respond to, and follow up on enquiries via telephone, email, WhatsApp, and official channels. Provide accurate product details, specifications, availability, pricing, and delivery terms. Order& Tracking:Accurately record, process, and track customer orders from placement through production, dispatch, transport, and final delivery. Coordinate across departments to ensure smooth delivery schedules. Relationship Management:Develop and maintain strong relationships with existing and prospective clients. Perform post-delivery follow-ups to gather feedback and assess client satisfaction. Issue Resolution:Handle customer complaints, concerns, and disputes professionally, ensuring swift and satisfactory resolutions. Record Keeping & Reporting:Maintain up-to-date customer records, contact details, order logs, complaint registers, and feedback reports. Cross-Departmental Collaboration:Assist the Sales and Marketing team with quotations, coordinate with Accounts regarding payment statuses, and ensure internal alignment on customer requirements. Operational Excellence:Promote a professional brand image, ensure strict customer and company confidentiality, and perform related duties as assigned. Minimum Qualifications & Experience Education:Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Commerce, Customer Service, Public Relations, or a related field. Experience:Minimum of1 yearof relevant working experience in customer service, sales, marketing, logistics, or front office roles.Added Advantage:Experience in mining, quarrying, aggregates, construction materials, manufacturing, or logistics industries. Experience:Minimum of1 yearof relevant working experience in customer service, sales, marketing, logistics, or front office roles. Added Advantage:Experience in mining, quarrying, aggregates, construction materials, manufacturing, or logistics industries. Language Proficiency:Excellent written and spoken communication skills in bothEnglish and Kiswahili. Technical & Soft Skills:Proficiency in Microsoft Office (Word, Excel, Email) and CRM principles.Strong organizational, record-keeping, problem-solving, and conflict-resolution abilities.High integrity, confidentiality, and ability to work under pressure both independently and in teams. Technical & Soft Skills: Proficiency in Microsoft Office (Word, Excel, Email) and CRM principles. Strong organizational, record-keeping, problem-solving, and conflict-resolution abilities. High integrity, confidentiality, and ability to work under pressure both independently and in teams. Key Competencies Customer Relationship Management (CRM) Communication & Interpersonal Skills Active Listening & Customer Engagement Problem-Solving & Conflict Resolution Negotiation & Commercial Awareness Attention to Detail & Time Management Teamwork, Collaboration & High Integrity How to Apply Interested and qualified candidates are invited to submit the following documents: Application Letterclearly stating the position applied for (Customer Services Officer). Updated Curriculum Vitae (CV)with reliable contact details and references forthree (3) referees. Copies of relevant academic and professional certificates. Any other supporting documents. Application Details: Email Applications To:hr@retomining.co.tz CC / Copy To:info@retomining.co.tz Deadline:October 20, 2026 Note:Only shortlisted candidates will be contacted.