Manager – Information Technology & Digital Solutions

Manager – Information Technology & Digital Solutions will act as the chief architect of Alliance Life’s information technology and digital transformation requirements. The role will focus on improving the efficiency of the current core system,the identification, selection and migration to a new core system, establishing an omnichannel presence, and preparing the company for a digital future. Key Responsibilities A. Strategic Priorities Core System Replacement / Modernization Spearhead the procurement, project management, data migration, implementation, and optimization of the Core Life Administration System, replacing or modernizing the current system as appropriate. IT Risk & Audit Governance Establish and enforce robust system risk management protocols. Facilitate continuous IT audit checks. Implement tighter technological controls over core systems and digital channels. Ecosystem Integrations Design, manage, and deploy API integrations with external partners, including:Bancassurance platformsMobile Money and telecommunications companiesGovernment portals, including ESSBroker systems Bancassurance platforms Mobile Money and telecommunications companies Government portals, including ESS Broker systems Omnichannel & App Development Oversee the deployment of internal CRMs. Oversee customer call centre technologies. Manage the development and deployment of Agent and Broker portals and applications. AI & Innovation Strategy Architect the company’s future-state technology stack to be AI-ready. Champion the eventual deployment of AI and Agentic AI applications for business process automation. Vendor & Project Management Draft technical Requests for Proposals (RFPs). Evaluate IT vendors. Manage full-cycle software deployment projects, ensuring delivery on time and within budget. B. IT Strategy, Governance & Leadership IT Strategy & Roadmap Develop, own, and continuously update the company’s IT and digital transformation strategy. Develop and maintain a 1–3-year technology roadmap. Develop and enforce IT policies and procedures. Ensure technology initiatives are aligned with overall business objectives. Departmental Leadership Lead, mentor, appraise, and develop the IT team. Set departmental objectives. Allocate work effectively. Build the capacity required to deliver the IT department’s mandate. Budget & Resource Management Prepare and manage the IT department’s annual budget. Ensure cost-effective use of resources. Demonstrate value for money on all technology investments. Board & Executive Reporting Prepare and present regular reports and dashboards covering:IT performanceProject statusRisksIncidents IT performance Project status Risks Incidents Present reports to Executive Management and, where required, the Board Audit/IT Risk Committee. Policy & SLA Ownership Develop and enforce IT policies covering:Acceptable useAccess controlChange managementData retention Acceptable use Access control Change management Data retention Manage service-level agreements (SLAs) with internal and external stakeholders. C. Infrastructure, Security & Continuity Infrastructure & Operations Oversee the company’s:Network infrastructureServersCloud infrastructureEnd-user computing infrastructure Network infrastructure Servers Cloud infrastructure End-user computing infrastructure Ensure availability, performance, and scalability of all IT systems. Cybersecurity Own the company’s cybersecurity posture, including:FirewallsAntivirus and endpoint protectionAccess managementVulnerability managementIncident response Firewalls Antivirus and endpoint protection Access management Vulnerability management Incident response Ensure cybersecurity practices align with industry best practices and regulatory expectations. Regulatory Compliance Ensure IT operations and digital channels comply with relevant regulatory requirements. Ensure timely responses to regulatory IT and data requests and audits. D. Delivery, Support & Continuous Improvement Software Development & QA Oversight Oversee in-house development and customization work. Manage third-party development activities. Ensure appropriate testing, quality assurance, and documentation standards are followed. Proactively identify opportunities to improve processes, systems, and controls. Keep abreast of emerging technologies relevant to the insurance industry. User Support & Training Ensure effective IT helpdesk and support services for:StaffAgentsBrokers Staff Agents Brokers Oversee user training and change-management activities for new systems and digital tools. MIS & Data Analytics Oversee the production of accurate and timelyinformation and analytics. Ensure data and analytics support business decision-making across departments. Digital Transformation Program Own the end-to-end governance of the digital transformation programme. Track milestones, risks, dependencies, and benefits realization across all IT and digital initiatives. Education and Experience Education Bachelor’s or Master’s degree in:Computer ScienceSoftware EngineeringInformation TechnologyA closely related field Computer Science Software Engineering Information Technology A closely related field Relevant professional certifications are an added advantage. Experience Minimum5–7 years of experiencein one or more of the following:End-to-end IT function managementIT project managementSoftware developmentSystems architectureIT infrastructure End-to-end IT function management IT project management Software development Systems architecture IT infrastructure Experience within theInsurance, Banking, or FinTech sectorsis preferred. Proven track record of managing or significantly participating in the migration or implementation of core financial or insurance administration systems. Other Competencies The role requires an execution-oriented and strategic leader with: Strong strategic thinking and the ability to translate business needs into a technology roadmap. Results-oriented, self-motivated, and driven approach, with a proven performance track record. High level of innovation. Strong analytical, problem-solving, and decision-making skills. Strong leadership and stakeholder-management capabilities. CLICK/TAP HERE TO APPLY: