IT ServiceDesk Supervisor

IT ServiceDesk SupervisorVacancy at Yas – October 2026 Job VacancyIT ServiceDesk Supervisor vacancy at Yas – October 2026Job DescriptionIT ServiceDesk SupervisorNEW VACANCYLet’s grow together, become ourQualifications and experienceBachelor’s degree in information technology, computer science / Telecommunications or another Technology-related field.3+ years’ experience on system testing and monitoring.Core responsibilitiesITSM Operations– Lead 24×7 ITSM operations, ensuring continuous monitoring, incident, service availability, and operational visibility across all platforms.Incident & Major Incident Management– Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities.Service Desk Leadership– Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards.Service Delivery & SLA Governance– Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs.Operational Excellence & Continuous Improvement– Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency.Performance Reporting & Quality Assurance– Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making.CompetencesStrong leadership and team management skills.Good communication and interpersonal skillsTeam Player and high level of IntegrityProblem-solving and decision-making ability.Strong analytical and problem-solving skills“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.How to Apply:To submit your application, please follow the link provided below.TAP / CLICK HERE TO APPLY Job VacancyIT ServiceDesk Supervisor vacancy at Yas – October 2026 Job Vacancy Job DescriptionIT ServiceDesk SupervisorNEW VACANCYLet’s grow together, become ourQualifications and experienceBachelor’s degree in information technology, computer science / Telecommunications or another Technology-related field.3+ years’ experience on system testing and monitoring.Core responsibilitiesITSM Operations– Lead 24×7 ITSM operations, ensuring continuous monitoring, incident, service availability, and operational visibility across all platforms.Incident & Major Incident Management– Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities.Service Desk Leadership– Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards.Service Delivery & SLA Governance– Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs.Operational Excellence & Continuous Improvement– Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency.Performance Reporting & Quality Assurance– Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making.CompetencesStrong leadership and team management skills.Good communication and interpersonal skillsTeam Player and high level of IntegrityProblem-solving and decision-making ability.Strong analytical and problem-solving skills“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.How to Apply:To submit your application, please follow the link provided below.TAP / CLICK HERE TO APPLY Job Description IT ServiceDesk SupervisorNEW VACANCYLet’s grow together, become ourQualifications and experienceBachelor’s degree in information technology, computer science / Telecommunications or another Technology-related field.3+ years’ experience on system testing and monitoring.Core responsibilitiesITSM Operations– Lead 24×7 ITSM operations, ensuring continuous monitoring, incident, service availability, and operational visibility across all platforms.Incident & Major Incident Management– Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities.Service Desk Leadership– Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards.Service Delivery & SLA Governance– Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs.Operational Excellence & Continuous Improvement– Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency.Performance Reporting & Quality Assurance– Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making.CompetencesStrong leadership and team management skills.Good communication and interpersonal skillsTeam Player and high level of IntegrityProblem-solving and decision-making ability.Strong analytical and problem-solving skills“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.How to Apply:To submit your application, please follow the link provided below.TAP / CLICK HERE TO APPLY IT ServiceDesk Supervisor NEW VACANCY Let’s grow together, become our Qualifications and experience Bachelor’s degree in information technology, computer science / Telecommunications or another Technology-related field. 3+ years’ experience on system testing and monitoring. Core responsibilities ITSM Operations– Lead 24×7 ITSM operations, ensuring continuous monitoring, incident, service availability, and operational visibility across all platforms. Incident & Major Incident Management– Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities. Service Desk Leadership– Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards. Service Delivery & SLA Governance– Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs. Operational Excellence & Continuous Improvement– Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency. Performance Reporting & Quality Assurance– Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making. Competences Strong leadership and team management skills. Good communication and interpersonal skills Team Player and high level of Integrity Problem-solving and decision-making ability. Strong analytical and problem-solving skills “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”. How to Apply: To submit your application, please follow the link provided below. TAP / CLICK HERE TO APPLY