Client Service & Sales Officer

Simara Foods: Client Service & Sales Officer Vacancy About Simara Foods Simara Foods is a wholesale supplier of quality Fast-Moving Consumer Goods (FMCG), specializing in grocery items, perishableproducts, dairy products, beverages, and disposable products. Based in Oyster Bay, Dar es Salaam, the company is committed to providing quality products, competitive pricing, reliable deliveries, and exceptionalservice that builds long-term relationships with clients. Job Overview Position: Client Service & Sales Officer Reports To: Director Location: Oyster Bay, Dar es Salaam Working Hours: Monday to Friday (8:30 a.m. – 5:30 p.m.) and Saturday (8:30 a.m. – 1:30 p.m.) Job Summary Manage client relationships, process orders accurately, ensure timely deliveries, and provide outstanding customer service. The successful candidate must understand that this business depends on the efficient movement of goods through proactive follow-up and excellent client care. Key Responsibilities Build and maintain strong client relationships. Prepare quotations, process purchase orders, and follow up every order accurately. Maintain organized files for quotations, purchase orders, invoices, and delivery notes. Prepare accurate Excel spreadsheets, sales reports, and management reports. Liaise with the Director on pricing, quotations, and customer requests. Ensure goods supplied match client orders in quality, quantity, and specifications. Coordinate with Purchasing, Warehouse, and Delivery teams for timely fulfillment. Answer client calls and follow up on inquiries promptly at all times. Monitor purchasing patterns and proactively follow up on missed or declining orders. Notify management of requested products not in stock. Promote stock movement to minimize slow-moving inventory and expiries. Resolve customer concerns professionally and support company growth. Qualifications & Requirements Minimum of two (2) years of experience in sales, customer service, or wholesale FMCG. A Diploma or Degree in Business, Marketing, or a related field is an advantage. Fluent in both English and Swahili. Advanced Microsoft Excel, Word, and reporting skills. Highly organized with exceptional attention to detail and follow-up capabilities. Professional, proactive, customer-focused, and able to work under pressure. How to Apply Interested candidates should send their CV and a brief cover letter toassistant@twenty4web.comwith the subject line“Client Service- [Your Name]”.