Head of Business – Value-Added Services (VAS)

Head of Business – Value-Added Services (VAS). The successful candidate will be responsible for driving, profitability, operational efficiency, and customer excellence across the Value-Added Services division. This role carries fullProfit & Loss (P&L) accountabilityand requires a strategic, hands-on leader to oversee: Business development Sales growth Procurement Operations Technical service delivery Customer relationship management Key Responsibilities 1. Commercial Leadership & Business Development Develop and execute commercial strategies to achieve sustainable revenue growth and profitability. Identify and pursue new business opportunities across:Corporate marketsRetail marketsB2B customer segments Corporate markets Retail markets B2B customer segments Manage strategic customer relationships and negotiate high-value commercial agreements. Lead and mentor sales teams by:Setting sales targetsMonitoring sales pipelinesDriving performance improvement Setting sales targets Monitoring sales pipelines Driving performance improvement Develop initiatives to increase:Market penetrationCustomer retentionRevenue growth Market penetration Customer retention Revenue growth Collaborate with marketing teams to design:CampaignsProduct promotionsCustomer engagement initiatives Campaigns Product promotions Customer engagement initiatives 2. Operations & Service Excellence Work closely with operations teams to ensure:Timely installationsPreventive maintenanceEmergency service response Timely installations Preventive maintenance Emergency service response Ensure operational activities meet:Quality standardsSafety requirementsCustomer service expectations Quality standards Safety requirements Customer service expectations Optimize resource allocation to maximize:Equipment uptimeOperational efficiency Equipment uptime Operational efficiency Drive continuous improvement across service delivery processes. 3. Technical Leadership Develop operational and project budgets with department heads. Build technical expertise in:Coffee vending equipmentBeverage calibration standardsBeverage systems Coffee vending equipment Beverage calibration standards Beverage systems Develop knowledge of water treatment technologies including:Filtration systemsReverse osmosis (RO)Ultraviolet (UV) disinfectionWater quality assessment Filtration systems Reverse osmosis (RO) Ultraviolet (UV) disinfection Water quality assessment Provide technical guidance to field technicians. Ensure installations meet engineering and quality standards. Support technical training and team capability development. 4. Governance, Asset Management & Compliance Prepare financial reports for management and stakeholders. Maintain accurate:Asset registersEquipment tracking systemsInventory records Asset registers Equipment tracking systems Inventory records Ensure proper documentation of:Spare partsTechnician activitiesMaintenance records Spare parts Technician activities Maintenance records Establish governance processes supporting:TransparencyCost controlOperational efficiency Transparency Cost control Ensure compliance with company policies and operational standards. 5. Customer Relationship Management & Market Intelligence Build and maintain strong relationships with key corporate customers. Act as the escalation point for major customer service issues. Conduct:Market researchCustomer satisfaction surveys Market research Customer satisfaction surveys Identify emerging trends and new business opportunities. Monitor competitor activities and recommend strategic actions. Strengthen market positioning through customer-focused solutions. Requirements Education Bachelor’s Degree in: Business Administration Engineering Supply Chain Management Marketing Related discipline Added advantage: MBA or postgraduate qualification. Technical Skills: Advanced proficiency in:Microsoft ExcelFinancial reporting tools Microsoft Excel Financial reporting tools Experience Minimum5 years of progressive experiencein:Senior commercial rolesOperations leadershipBusiness management positions Senior commercial roles Operations leadership Business management positions Proven experience managing:Sales functionsOperational functionsBusiness development activities Sales functions Operational functions Business development activities Demonstrated success in:Revenue growthMarket expansionCustomer acquisition Market expansion Customer acquisition Experience managing:Procurement processesSupplier relationshipsInventory planning Procurement processes Supplier relationships Inventory planning Experience withProfit & Loss (P&L) responsibilityis preferred. Preferred Industry Background: Experience in any of the following sectors is highly desirable: FMCG Beverage solutions Vending equipment Water treatment Engineering services Hospitality B2B equipment solutions Required Competencies Commercial and financial management skills. Strong sales strategy and key account management abilities. Demand forecasting and inventory planning expertise. International procurement and supplier management experience. Business analytics and reporting skills. Strategic thinking and commercial awareness. Strong negotiation and influencing abilities. Cross-functional leadership skills. Equipment lifecycle management knowledge. Technical understanding of:Coffee equipmentBeverage systemsWater filtration technologies Coffee equipment Water filtration technologies How to Apply Interested candidates who meet the above requirements should submit: Updated CV Cover Letter Application Portal:People Project CareersCLICK/TAP HERE TO APPLY: Only shortlisted candidates will be contacted.