Relationship Manager Job Vacancy at NCBA Bank – Dar es Salaam August 2026

Relationship ManagerJob Purpose StatementManage a portfolio of corporate; serve as their primary point of contact andadvisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.Apply experience in corporate relationshipto develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.Collaborate with the Client Service team to ensure fulfilment of all deliverables. Actively coach Client Service Managers in aid of their achievement of performance targets.Key Accountabilities (Duties and Responsibilities)Financial 40This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.Balance Sheet GrowthProfitability: PBTClear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.PAR contained within the limits set.NPL < 5%.PAR aggressively managed within the first 30 days to minimize conversion to NPL status.Internal business processes 20Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.Nil repeat findings100% SLA Adherence100% adherence to agreed turnaround timesCustomer 20Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.Accurate real-time CRM dataCustomer satisfaction:Net Promoter ScoreCSI/RSILearning and growth 20Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.Level of own development plan maintenance.Own competency score.Job SpecificationsAcademic:Bachelor’s degree from a recognized accredited university.Professional:At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation.Desired work experience:Proven track record of consistently achieving a portfolio’s financial growth.Experience in products, bank operations and customer experience is highly desirable.Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.Job DimensionsReporting Relationships: jobs that report to this position directly and indirectlyDirect Reports – N/AIndirect Reports – N/AStakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.InternalAll Bank departmentsExternalCommercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc.Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.Pricing structures and negotiation parameters.Recommending the product offering for the portfolio.Approval of expenditure within discretionary powers delegated through the Head of Industry, provided that such expenditure is within the approved strategy and annual budget for the Bank.Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)The job holder works on an annual cycle.NCBA Bank Core Value BehavioursCoaching & Developing Others AdvancedBuilding Trust AdvancedSelling the Vision AdvancedDriving for Results AdvancedBusiness Savy AdvancedOpenness AdvancedBuilding Organizational Talent AdvancedEmpowerment & Delegation AdvancedFostering Collaboration AdvancedResponsiveness AdvancedDriving for Results IntermediateSelling the Vision IntermediateFostering Collaboration IntermediateBuilding Trust IntermediateOpenness IntermediateEmpowerment & Delegation IntermediateBusiness Savy IntermediateResponsiveness IntermediateCoaching & Developing Others IntermediateBuilding Organizational Talent Intermediate Relationship ManagerJob Purpose StatementManage a portfolio of corporate; serve as their primary point of contact andadvisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.Apply experience in corporate relationshipto develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.Collaborate with the Client Service team to ensure fulfilment of all deliverables. Actively coach Client Service Managers in aid of their achievement of performance targets. Relationship ManagerJob Purpose Statement Relationship Manager Job Purpose Statement Manage a portfolio of corporate; serve as their primary point of contact andadvisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.Apply experience in corporate relationshipto develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.Collaborate with the Client Service team to ensure fulfilment of all deliverables. Actively coach Client Service Managers in aid of their achievement of performance targets. Manage a portfolio of corporate; serve as their primary point of contact andadvisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy. Apply experience in corporate relationshipto develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the Client Service team to ensure fulfilment of all deliverables. Actively coach Client Service Managers in aid of their achievement of performance targets. Key Accountabilities (Duties and Responsibilities)Financial 40This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.Balance Sheet GrowthProfitability: PBTClear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.PAR contained within the limits set.NPL < 5%.PAR aggressively managed within the first 30 days to minimize conversion to NPL status.Internal business processes 20Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.Nil repeat findings100% SLA Adherence100% adherence to agreed turnaround timesCustomer 20Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.Accurate real-time CRM dataCustomer satisfaction:Net Promoter ScoreCSI/RSILearning and growth 20Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.Level of own development plan maintenance.Own competency score. Key Accountabilities (Duties and Responsibilities) Financial 40This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.Balance Sheet GrowthProfitability: PBTClear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.PAR contained within the limits set.NPL < 5%.PAR aggressively managed within the first 30 days to minimize conversion to NPL status.Internal business processes 20Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.Nil repeat findings100% SLA Adherence100% adherence to agreed turnaround timesCustomer 20Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.Accurate real-time CRM dataCustomer satisfaction:Net Promoter ScoreCSI/RSILearning and growth 20Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.Level of own development plan maintenance.Own competency score. Financial 40 This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet. Balance Sheet Growth Profitability: PBT Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives. PAR contained within the limits set. NPL < 5%. PAR aggressively managed within the first 30 days to minimize conversion to NPL status. Internal business processes 20 Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive. Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter. Nil repeat findings 100% SLA Adherence 100% adherence to agreed turnaround times Customer 20 Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development. Accurate real-time CRM data Customer satisfaction: Net Promoter Score CSI/RSI Learning and growth 20 Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities. Level of own development plan maintenance. Own competency score. Job SpecificationsAcademic:Bachelor’s degree from a recognized accredited university.Professional:At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation.Desired work experience:Proven track record of consistently achieving a portfolio’s financial growth.Experience in products, bank operations and customer experience is highly desirable.Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices. Job Specifications Academic:Bachelor’s degree from a recognized accredited university.Professional:At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation.Desired work experience:Proven track record of consistently achieving a portfolio’s financial growth.Experience in products, bank operations and customer experience is highly desirable.Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices. Academic: Bachelor’s degree from a recognized accredited university. Professional: At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation. Desired work experience: Proven track record of consistently achieving a portfolio’s financial growth. Experience in products, bank operations and customer experience is highly desirable. Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices. Job DimensionsReporting Relationships: jobs that report to this position directly and indirectlyDirect Reports – N/AIndirect Reports – N/AStakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.InternalAll Bank departmentsExternalCommercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc.Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.Pricing structures and negotiation parameters.Recommending the product offering for the portfolio.Approval of expenditure within discretionary powers delegated through the Head of Industry, provided that such expenditure is within the approved strategy and annual budget for the Bank.Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)The job holder works on an annual cycle. Job Dimensions Reporting Relationships: jobs that report to this position directly and indirectlyDirect Reports – N/AIndirect Reports – N/AStakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.InternalAll Bank departmentsExternalCommercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc.Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.Pricing structures and negotiation parameters.Recommending the product offering for the portfolio.Approval of expenditure within discretionary powers delegated through the Head of Industry, provided that such expenditure is within the approved strategy and annual budget for the Bank.Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)The job holder works on an annual cycle. Reporting Relationships: jobs that report to this position directly and indirectly Direct Reports – N/A Indirect Reports – N/A Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. Internal All Bank departments External Commercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc. Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. Pricing structures and negotiation parameters. Recommending the product offering for the portfolio. Approval of expenditure within discretionary powers delegated through the Head of Industry, provided that such expenditure is within the approved strategy and annual budget for the Bank. Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year) The job holder works on an annual cycle. NCBA Bank Core Value BehavioursCoaching & Developing Others AdvancedBuilding Trust AdvancedSelling the Vision AdvancedDriving for Results AdvancedBusiness Savy AdvancedOpenness AdvancedBuilding Organizational Talent AdvancedEmpowerment & Delegation AdvancedFostering Collaboration AdvancedResponsiveness AdvancedDriving for Results IntermediateSelling the Vision IntermediateFostering Collaboration IntermediateBuilding Trust IntermediateOpenness IntermediateEmpowerment & Delegation IntermediateBusiness Savy IntermediateResponsiveness IntermediateCoaching & Developing Others IntermediateBuilding Organizational Talent Intermediate NCBA Bank Core Value Behaviours Coaching & Developing Others AdvancedBuilding Trust AdvancedSelling the Vision AdvancedDriving for Results AdvancedBusiness Savy AdvancedOpenness AdvancedBuilding Organizational Talent AdvancedEmpowerment & Delegation AdvancedFostering Collaboration AdvancedResponsiveness AdvancedDriving for Results IntermediateSelling the Vision IntermediateFostering Collaboration IntermediateBuilding Trust IntermediateOpenness IntermediateEmpowerment & Delegation IntermediateBusiness Savy IntermediateResponsiveness IntermediateCoaching & Developing Others IntermediateBuilding Organizational Talent Intermediate Coaching & Developing Others Advanced Selling the Vision Advanced Driving for Results Advanced Building Organizational Talent Advanced Empowerment & Delegation Advanced Driving for Results Intermediate Selling the Vision Intermediate Empowerment & Delegation Intermediate Coaching & Developing Others Intermediate Building Organizational Talent Intermediate CLICK/TAP HERE TO APPLY: